Customer Retention Representative jobs in Rockford, IL
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Customer Service Representative
- New Dimensions Precision Machining
-
Union, IL
FULL_TIME
-
Customer Service RepresentativeOverview: We are seeking a detail-oriented and proactive Customer Service Representative to join our team. The ideal candidate will be responsible for efficiently managing customer orders and inquiries via email, ensuring accuracy and completeness in documentation, and providing exceptional customer service throughout the process. This role requires strong organizational skills, excellent communication abilities, and a commitment to meeting and exceeding customer expectations.Key Responsibilities:Monitor Customer Order Email Inbox:
- Regularly monitor and promptly respond to customer inquiries and order-related emails.
- Prioritize and manage emails effectively to ensure timely resolution of customer request.
Review and Enter Customer Purchase Orders:- Thoroughly review customer purchase orders to understand requirements and specifications.
- Maintain a comprehensive checklist to ensure all necessary components of customer purchase order are reviewed.
- Verify accuracy of order details including quantities, pricing, and delivery information.
- Correlate customer purchase order with New Dimensions quote.
- Attach engineering drawings, material specifications, and any other relevant documentation to customer purchase orders as required.
- Enter all orders and shipments into the system.
Review Customer Portals- Review customers portals for accuracy with shipment information.
- Follow up with customer if information does not match.
Provide Exceptional Customer Service:- Serve as a primary point of contact for customers, providing timely and professional assistance.
- Communicate with the production teams to gather feedback for customers.
- Address customer inquiries, concerns, and issues promptly and effectively, striving to exceed customer expectations.
- Build and maintain strong relationships with customers, demonstrating a commitment to customer satisfaction.
Qualifications:- Proven experience in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Proficient use of Microsoft Excel
- Proficiency in email correspondence and familiarity with customer relationship management (CRM) systems.
- Ability to prioritize tasks effectively and manage time efficiently.
- Collaborative mindset with a willingness to work closely with cross-functional teams.
- Problem-solving skills and the ability to handle challenging situations with patience and professionalism.
- Knowledge of technical/engineering terminology and concepts (preferred but not required).
Education:- High school diploma or equivalent required; additional education or training in customer service or related fields is a plus.
Working Conditions:- This role primarily operates in an office environment.
- Regular interaction with customers via email and occasional phone calls.
- May require occasional overtime or weekend work during peak periods.
Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. - 17 Days Ago
Customer service representative
- U-Haul
-
Beloit, WI
FULL_TIME
- Location : 1405 Madison Rd, Beloit, Wisconsin 53511 United States of America As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s excepti...
- 18 Days Ago
Customer Service Representative
- Schneider National, Inc.
-
Sterling, IL
FULL_TIME
- Location: Sterling, ILShift: 3rd ShiftWork model: On-SiteSchedule: Full-time; 6:00 p.m. - 6:00 a.m. Week 1: Wed - Sat and Week 2: Thurs - SatJob overview: Schneider is seeking a Customer Service Repre...
- 18 Days Ago
Customer Service Representative
- Dana Corp
-
Sterling, IL
FULL_TIME
- Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and al...
- 18 Days Ago
Customer Service Representative
- Pardridge Insurance
-
Sycamore, IL
FULL_TIME
- About us Pardridge Insurance has been a family owned business independent Insurance Agency serving the community for over 50 years. At Pardridge Insurance, we believe that teamwork is working together...
- 19 Days Ago
Customer Service Representative
- Circle K
-
Freeport, IL
FULL_TIME
- Store 4701429: 838 W. Galena Ave., Freeport, Illinois 61032Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Representat...
- 20 Days Ago
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0 Customer Retention Representative jobs found in Rockford, IL area
Product Support Representative
- Information Controls, Inc.
-
Loves Park, IL
- Job Description Job Description Product Support Representative We are currently seeking an experienced and motivated ind...
- 4/26/2024 12:00:00 AM
TeleSales Representative - Remote
- InsuraTec Services Group
-
Rockford, IL
- TeleSales Representative- Remote Job Description: Are you a self-motivated, driven individual with a passion for sales a...
- 4/25/2024 12:00:00 AM
Restaurant Operations Manager
- Wingstop
-
Beloit, WI
- The Restaurant Operations Manager is passionate about Restaurants, Guest Experience, Team Development and provides strat...
- 4/24/2024 12:00:00 AM
Assistant Human Resource Director
- Rock County Wi
-
Janesville, WI
- Salary: $107,140.80 - $118,872.00 AnnuallyLocation : Janesville, WIJob Type: Full TimeJob Number: RC-0804517Department: ...
- 4/24/2024 12:00:00 AM
Insurance Sales Team Leader
- Pharmacists Mutual Insurance Company
-
Oregon, IL
- Job DetailsJob Location : Columbus, OH - Columbus , OHSalary Range : $95,000.00 - $120,000.00 SalaryDescription Pharmaci...
- 4/23/2024 12:00:00 AM
Benefits Specialist
- The Arc Erie County
-
Oregon, IL
- The Arc Erie County New York has been supporting children and adults with disabilities, and their families inachieving t...
- 4/23/2024 12:00:00 AM
Benefits and Recruiting Consultant (Human Resources Consultant 2) - UPDATED Qualifications
- Everett Community College
-
Oregon, IL
- Benefits and Recruiting Consultant (Human Resources Consultant 2) - UPDATED Qualifications Please see Special Instructio...
- 4/23/2024 12:00:00 AM
Customer Relationship Representative
- Bankatfirstnational
-
Beloit, WI
- ** Customer Relationship Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO001470 Showi...
- 4/23/2024 12:00:00 AM
About Rockford, Illinois
Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$33,816 to $43,717
Rockford, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Retention Representative do?
Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019