Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
StudentRoomStay is on a mission to help students of all ages—domestic & international—find a place to call home. Do you want to help us provide AMAZING support to our students, providers and partners?
The Customer Success role is responsible for onboarding, educating, servicing and supporting our customers on a global level. This opportunity is for folks who truly love servicing and supporting customers and see themselves in a customer facing role long term. This is a great role for those who are looking to be a part of our customer success team for a while and who are excited about supporting StudentRoomStay's growth with personal experiences.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Please don’t hesitate to apply, even if you don’t tick every box on this page!
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
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0 Customer Retention Representative jobs found in Santa Maria, CA area