Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Job title: Manager - Business Operations
Location: 4040 Esplanade Way Tallahassee, FL 32311
Job summary:
Business Operations Specialist (2) - provide detailed desk procedures as well as overall business processes to the Contract Manager as the Department transitions from the current accounting and cash management system, (FLAIR) to the implementation of a cloud-hosted, modern financial management solution, (Florida PALM).
Project Management Specialist (1)- same duties as Business Ops Spec, with project supervisory duties.
WORK ENVIRONMENT: Professional Office / Cubicle
CANDIDATE RESPONSIBILITIES:
** Documenting current business processes, including face to face, phone, email or video conferencing communications
** Inventory, catalog and comprehensively document all existing roles, processes and procedures involved in the operation of the departments (Accounting, Budget, Disbursements, Finance, Revenue, and Reporting functions)
** Ability to draft precise and exhaustive procedures
Job Type: Contract
Schedule:
Ability to Relocate:
Work Location: In person
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