Customer Retention Representative jobs in Waco, TX

Position Overview: We are looking for someone who embodies customer service in their overall approach, from greeting people as they come into the front door to answering phones, offering cheerful retail service, connecting staff/volunteers with resources, problem solving, and general office needs such as bank deposits, mail logs, and tracking documents.

Primary Responsibilities:

· Perform daily retail tasks including opening shop duties, utilizing a point-of-sale system, handling payments, helping customers, stocking shelves/inventory control, general cleaning, closing shop tasks, reporting, and bank deposits.

· Receive, evaluate, and answer customer inquiries (in-person, phone, e-mail).

· Manage customer complaints, product returns and special requests via phone, paper, e-mail, and internet.

· Process orders and resolve issues.

· Assist with the mail log when necessary.

· Keep trackers (excel, Smartsheet) and files (SharePoint, Teams, OneDrive) updated.

Requirements:

· High School Education or equivalent work-life experience

· People-oriented, having the ability to work well with adult volunteers, community, and representatives of other organizations.

· Typical office hours are Monday through Friday, 10:00a-5:30 and Saturday 10:00a-3:00p. There is flexibility for this role to work varied hours when necessary to achieve positive objectives.

· Present a professional attitude and image within the office.

· Dedicated to the mission/aims/vision of Scouting and Longhorn Council.

· Ability to pass a criminal background check.

· Familiarity with Microsoft 365 Suite tools including Outlook, Teams, Word and Excel.

· Physical Activities: Reaching, standing, walking, grasping, feeling, talking, hearing.

· Physical Requirements: Sedentary work, computer keyboarding, occasional lifting of boxes, files, and equipment (up to 50lbs)..

Behavioral Characteristics:

Communication: Ability to clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Customer Focus: Ensure that the customer’s perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet the needs of customers and of one’s own organization.

Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; imposing standards of excellence on oneself rather than having standards imposed.

Leadership Disposition: Demonstrate the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.

Contributing to Team Success: Actively participate as a member of a team to achieve business goals.

Mental Demand: Reading, detailed work, confidentiality, stress, problem solving, language, training, math, reasoning, verbal communication, written communication, customer contact, multiple concurrent tasks, frequent interruptions in a fast-paced environment, continual change.

Working Conditions: The worker is not substantially exposed to adverse environmental conditions.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 35 – 38 per week

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person