Customer Retention Representative jobs in Worcester, MA

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

Recently Added Customer Retention Representative jobs

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Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Hudson, MA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotions and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 15 Days Ago
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Customer Representative
  • HiEmployment
  • Worcester, MA FULL_TIME
  • We are seeking a Customer Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Ha...
  • 16 Days Ago
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Customer Service Representative
  • Boston Pie Inc
  • Gardner, MA FULL_TIME
  • Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgo...
  • 17 Days Ago
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Customer Service Representative
  • Unilock New York, Inc. - Boston Div
  • Uxbridge, MA FULL_TIME
  • PAVE A BRIGHTER FUTURE FOR YOURSELF at Unilock! Unilock, North America's premier manufacturer of concrete paving stones and retaining walls for 50 years is currently hiring a Customer Service Represen...
  • 17 Days Ago
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Customer Service Representative
  • Automated Health Systems
  • Worcester, MA PART_TIME,FULL_TIME
  • Job description Automated Health Systems is a premier healthcare focused customer service call center vendor expanding in the Northeast Region. Join at the front end for an exciting opportunity in a f...
  • 17 Days Ago
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Remote Customer Service Representative
  • Tek Print & Promotions, LLC
  • Worcester, MA FULL_TIME
  • We are seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our custom...
  • 17 Days Ago
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0 Customer Retention Representative jobs found in Worcester, MA area

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Customer Service Representative CSR
  • sgsconsulting
  • Johnston, RI
  • Job Description Job Description JOB RESPONSIBILITIES/TASKS: Customer Service: 1. Receives customer calls including answe...
  • 4/26/2024 12:00:00 AM
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Customer Service Representative
  • Moxie Management
  • Worcester, MA
  • Job Description Job Description We pride ourselves on our competitive, but extremely friendly and family-oriented work e...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Boston Direct Inc.
  • Watertown, MA
  • Job Description Job Description We are currently hiring entry level customer service and sales individuals with a custom...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Moxie Management
  • Waltham, MA
  • We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes...
  • 4/24/2024 12:00:00 AM
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Parking Attendant (non-driving / non-valet)
  • Propark Mobility
  • Brighton, MA
  • -: $1,000 Signing/Retention Bonus!* Plus Earn ANOTHER $1,000 for EACH new friend you refer who is hired!** Parking Atten...
  • 4/24/2024 12:00:00 AM
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Customer Support Specialist
  • ConstructSecure, Inc.
  • Burlington, MA
  • **Customer Support Specialist** at ConstructSecure Burlington, MA ConstructSecure is the Partner Elevation Platform for ...
  • 4/22/2024 12:00:00 AM
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Automotive Client Care Specialist
  • Herb Chambers Volvo Cars Norwood
  • Norwood, MA
  • Herb Chambers Volvo Cars Norwood is seeking a full-time, self-motivated representative to join our dealership’s Internet...
  • 4/16/2024 12:00:00 AM
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Automotive Service Client Care Specialist
  • Herb Chambers Lexus
  • Sharon, MA
  • Herb Chambers Lexus of Sharon is seeking a full-time, self-motivated Customer Service representative to join our dealers...
  • 12/14/2023 12:00:00 AM
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About Worcester, Massachusetts

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$36,515 to $47,208
Worcester, Massachusetts area prices
were up 1.6% from a year ago
View detail

What does a Customer Retention Representative do?

Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019