Customer Sales Associate jobs in Las Vegas, NV

Job Description:

As a Firearm Sales Customer Service Associate, you are responsible for ensuring an exceptional guest experience in a fast paced retail store serving the Tri-State area. You will support a strong commitment to amazing customer service and ensure an extraordinary shopping experience for our customers. You will know which products will meet customer's needs, many whom we know by their first name. You will need to stay up to date on product knowledge. You will organize and maintain firearms, ammunition, and all accessories throughout locations within the store. You will ensure that required documentation is completed with accuracy and ensuring that all state, federal and ATF laws are followed. You will greet every customer with eye contact and smile. Acknowledge every waiting customer as soon as they arrive, and let them know you’ll be right with them.
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping. Complete transactions accurately and efficiently. Our customers are why we are here, but we do want to invest in you. We want to give you the tools to and resources that you need to succeed. There are opportunities to develop your skills with ongoing trainings, including NRA certifications, workshops, and room to grow within.

Qualifications:

The ideal candidate should have familiarity of various hand guns, long guns, ammunition, and firearm accessories. Former military, law enforcement personnel, experienced hunters, and everyday firearms enthusiasts are encouraged to apply.

Professional demeanor, strong communication skills. Willingness to spend time with our customers ensuring they receive the education they need to make the right decision on their firearm purchase. The right candidate for these positions have knowledge of firearms and can answer a broad range of questions presented by first-time buyers as well as industry experts.

You must be at least 21 years old with ability to pass a background check and be eligible to own a firearm. You must also carry a firearm on your person during your scheduled shift.

Excellent customer service skills. We thank each customer as they leave. We work hard to make sure each customer gets personalized attention and that their experience at our store is pleasant and memorable.

Attention to detail is key in this position. Knowledge of 4473s, AZ Firearm Laws, and ATF Laws preferred but not mandatory.

Additional Requirements:

• Computer Skills
• As this position is a customer facing position good personal hygiene is a must
• Ability to lift 30-50 lbs
• Ability to stand for long periods of time
• Ability to multitask and handle a fast pace environment
• Initiative
• Willingness to learn and be teachable

Pay/Salary is based on qualifications and experience

Position will start parttime initially for training and onboarding and transition to a fulltime position.

Application Questions:

1. I am from California and I would like to buy a firearm, what do I need to do?

2. A customer comes in says they are just killing time, how do you work with this customer?

3. A customer brings in an un-serialized firearm into the store for gunsmithing, and it is our policy to not work on any un-serialized items.

4. How do you respond to receiving feedback from your supervisor?

Job Type: Part-time

Expected hours: 8 – 30 per week

Benefits:

• 401(k)
• Flexible schedule
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Our store is located in AZ, a customer from CA comes in and wants to purchase a handgun, how do you respond?
• A customer brings in an un-serialized item for repair, it is our policy to not accept un-serialized items to be worked on within the store, how do you explain this to the customer?
• The customer states I have some charges, and did some jail time, I cannot own a gun, I am going to have my brother buy it for me, how do you respond to the customer?
• Please list your firearm experience in detail.

Work Location: In person