Customer Segment Manager jobs in Adamstown, PA

Giorgio Fresh Co. is seeking a Customer Service Manager to lead a team of representatives providing support and assistance to clients across three locations: Blandon Fresh Pack, and two facilities in Toughkenamon, Pa.

You will be responsible for ensuring that the team delivers high-quality service, meets performance goals, and adheres to company policies and procedures. You will also be expected to spend time at all locations on a weekly basis, to monitor the operations, coach the staff, and foster a positive work environment.

Responsibilities

• Manage the daily operations of the customer service team, including scheduling, training, coaching, and performance evaluation.
• Ensure that the team provides timely, accurate, and professional service to our clients, via phone, email, chat, and social media.
• Handle escalated customer issues and complaints, and resolve them in a satisfactory manner.
• Analyze customer feedback and service metrics, and identify areas for improvement and innovation.
• Develop and implement customer service policies, procedures, and best practices, in alignment with the company's vision and values.
• Collaborate with other departments and stakeholders to ensure a seamless and consistent customer experience.
• Travel between the three locations on a regular basis, to oversee the operations, address any issues, and maintain effective communication.
• Represent the customer service department in senior management meetings and strategic planning sessions.
• Ensure timely receipt and communication of customer orders, billing information and delivery needs.
• Lead VMI (Vendor Managed Inventory) process and future expansion.

Qualifications and Skills

• Bachelor's degree in business administration, communication, or a related field preferred.
• At least 7 years of experience with at least 3 in a customer service supervisor capacity, preferably in a multi-site environment.
• Excellent communication, interpersonal, and leadership skills.
• Strong customer service orientation and problem-solving skills.
• Proficient in Microsoft Office, CRM software, and other relevant tools.
• Preferred experience with VMI (Vendor Managed Inventory)
• Ability to work under pressure, handle multiple tasks, and meet deadlines.
• Willingness and ability to travel between the two locations on a weekly basis.

Giorgio Fresh Co. offers excellent Pay, Healthcare Benefits, Paid Time Off and 401K.

Giorgio Fresh Co. is an equal employment opportunity employer. The company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The company also prohibits harassment of applicants and employees based on any of these protected categories.

Job Type: Full-time

Pay: From $79,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 7 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Blandon, PA 19510: Relocate before starting work (Required)

Work Location: In person