Customer Segment Manager jobs in Brooklin, ME
Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Segment Manager jobs
Customer Experience Manager
- The Home Depot
-
Ellsworth, ME
FULL_TIME
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Req118263
Position Purpose
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities- 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
- 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
- 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
- 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
- This Position typically reports to Store Manager
- This Position has 0 Direct Reports
- No travel required.
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- None
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- None
- 1
- None
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- Action Oriented
- Directs Work
- Builds Effective Teams
- Drives Engagement
- 15 Days Ago
Customer service manager
- Wegmans
-
Lincoln, ME
FULL_TIME
- Description We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinatin...
- Just Posted
Customer Experience Manager
- Five Below
-
Waterville, ME
FULL_TIME
- At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilit...
- Just Posted
Customer service manager
- Wendy's
-
Waterville, ME
FULL_TIME
- WHY WENDY'S Families come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Leader. The stuff you want - like fun people, quality food, and a payche...
- 27 Days Ago
Senior Customer Success Manager, Enterprise
- athenahealth
-
Belfast, ME
FULL_TIME
- Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Senior Customer Success Manager - Enterprise Service TierWe are looking for...
- 7 Days Ago
Account Manager/Customer Service Specialist
- ProSearch
-
Rockland, ME
FULL_TIME
- Our client, a veterinary product company in the Rockland, Maine area, is seeking a dedicated and motivated Account Manager/Customer Service Specialist to join their team. The Account Manager/Customer ...
- 18 Days Ago
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0 Customer Segment Manager jobs found in Brooklin, ME area
Production Controller
- Department of Defense
-
Prospect Harbor, ME
- Summary You will serve as a Production Controller in the Public Works Department of NAVAL FACILITIES ENG COMMAND ATLANTI...
- 6/17/2024 12:00:00 AM
Entry Level Home Surveyor - Taking photographs - $25.00-$60.00/hr
- Inspectify inc
-
Sedgwick, ME
- Your time. Your Goals. Inspectify is currently accepting applications for Insurance Surveyors. We welcome seasoned insur...
- 6/17/2024 12:00:00 AM
Travel Surgical Technologist - $2,902 per week
- TRS Healthcare
-
Belfast, ME
- ARMStaffing is seeking a travel Surgical Technologist for a travel job in Belfast, Maine. Job Description & Requirements...
- 6/16/2024 12:00:00 AM
Retail Reset Merchandiser (Hiring Immediately)
- SAS Retail Services
-
Swans Island, ME
- Are you detail-orientated with a love for Tetris or puzzles? Interested in working in retail, but with weekends off? We ...
- 6/15/2024 12:00:00 AM
Store Shelving Reset Merchandiser
- SAS Retail Services
-
Swans Island, ME
- Are you detail-orientated with a love for Tetris or puzzles? Interested in working in retail, but with weekends off? We ...
- 6/15/2024 12:00:00 AM
Part Time Retail Reset Merchandiser
- SAS Retail Services
-
Swans Island, ME
- Are you detail-orientated with a love for Tetris or puzzles? Interested in working in retail, but with weekends off? We ...
- 6/15/2024 12:00:00 AM
Reset Merchandiser
- SAS Retail Services
-
Swans Island, ME
- Are you detail-orientated with a love for Tetris or puzzles? Interested in working in retail, but with weekends off? We ...
- 6/15/2024 12:00:00 AM
Store Remodeling Merchandiser
- SAS Retail Services
-
Swans Island, ME
- Are you detail-orientated with a love for Tetris or puzzles? Interested in working in retail, but with weekends off? We ...
- 6/15/2024 12:00:00 AM
About Brooklin, Maine
Brooklin is a town in Hancock County, Maine, United States. The population was 824 at the 2010 census. It is home to WoodenBoat Magazine, Brooklin Boat Yard, and numerous boatbuilders, artists, writers, musicians, and potters.
According to the United States Census Bureau, the town has a total area of 41.18 square miles (106.66 km2), of which 17.92 square miles (46.41 km2) is land and 23.26 square miles (60.24 km2) is water. Brooklin is situated on the Benjamin River overlooking Jericho Bay.
The town is crossed by Maine State Route 175....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$101,249 to $159,776
Brooklin, Maine area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Customer Segment Manager do?
Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
January 18, 2020
Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020