Customer Segment Manager jobs in Lexington, KY

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At Aaron’s/Fairway Leasing we are dedicated to the safety and well-being of not only our customers but our dedicated associates.

Do you have retail and management experience that you would like to put back to work? We have an Assistant Store Manager role in a safe environment:

Customer Account Manager - Collections

Primary Responsibilities:

- Manage the collections process

- Counsel customers to gain timely lease/merchandise renewals

- Confirm customer identification, collect money and obtain customer signatures on lease agreements

- Contact customers who have not renewed merchandise agreements

- Monitor customer payment history and habits and make recommendations to support the customer to ownership

- Maintain customer contact over the phone and through home visits

- Update customer information and maintain accuracy

- Achieve monthly account goals

- Review and close lease agreements with customers

- Act as a key holder as necessary

- Facilitate returns in collaboration with General Manager

Customer Account Manager - Collections

Qualifications/Requirements:

- RTO EXPERIENCE PREFERRED

- Two years of retail, restaurant, or related management experience

- Excellent interpersonal relationship skills for daily customer contact

- Strong telephone manners

- Neatly groomed, professional appearance

- Valid driver's license

- Routinely lifting, loading, and "dollying" merchandise 50-300 pounds

- Satisfactory MVR (driving record), D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing

Customer Account Manager - Collections

We Offer:

- Extensive Training Programs and Excellent Potential for Upward Mobility

- 5 day work week with ALL Sundays off!

- Hourly wage Bonus & Commission opportunities

- Medical, Dental, Vision, & Life Insurance benefits

- Matched 401K plan after 1 year

- Paid Time Off

- Paid Holidays

- Employee Purchase Discounts

- Referral Program

Aaron’s is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Travel requirement:

• No travel

Experience:

• Retail management: 1 year (Required)
• Management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Middlesboro, KY 40965: Relocate before starting work (Required)

Work Location: In person