Customer Service Lead jobs in Bangor, ME

Office Coordinator - Dispatch and Customer Service

Overview:

Key Responsibilities:

• Office Coordination and Maintenance: Oversee the day-to-day operations of the office, ensuring a clean, organized, and productive workspace. Responsible for maintaining office supplies, equipment, and inventory, ensuring that all necessary materials are readily available for the team.
• Dispatch Management: Efficiently handle service calls, utilizing dispatch software to assign and schedule tow trucks. Monitor service progress to guarantee timely and effective responses to customer needs.
• Customer Service Excellence: Serve as the primary point of contact for customer inquiries, concerns, and feedback. Deliver empathetic support, resolving issues to achieve customer satisfaction and loyalty.
• Record Keeping: Maintain detailed records of dispatch activities, customer interactions, and inventory of office supplies, using industry-standard software to ensure accuracy and accessibility.
• Team Communication: Facilitate clear and timely communication between customers, tow truck operators, and management, ensuring all parties are informed of job statuses and operational updates.
• Problem Resolution: Address and resolve challenges efficiently, applying critical thinking and customer-focused solutions to maintain service quality and operational flow.

Qualifications:

• Proven experience in office administration, dispatch, or customer service, with a demonstrated ability to manage office logistics and customer relations effectively.
• Strong organizational skills, capable of managing multiple priorities in a dynamic, fast-paced environment.
• Excellent communication abilities, both verbal and written, with a focus on providing outstanding customer service.
• Proficiency in using office management and dispatch software (e.g., Towbook), as well as Microsoft Office Suite.
• A proactive approach to problem-solving, with a knack for identifying and addressing issues before they escalate.
• High school diploma or equivalent required; further education or certification in office management, customer service, or related fields is preferred.
• Flexibility to work in various shifts, including evenings and weekends, according to business needs.

What We Offer:

• Competitive salary and benefits package, reflective of experience and qualifications.
• Opportunity to work in a dynamic, supportive environment that values your contributions and is dedicated to personal and professional growth.
• The chance to play a pivotal role in the operational excellence and customer satisfaction of a leading towing and recovery service provider.
• Vacation Pay
• Holiday Pay
• Ongoing employee training & development
• Employee Discount
• Paid Training and Certification
• Company Outings

Apply Today!