Customer Service Lead jobs in Lewes, DE

This is a part time position Sunday and Monday. Potential opportunities to get more hours to cover for full time staff on vacation. Could grow into full time in the future.

Work with great people, in team-driven culture, and have fun while being compensated well!

Are you a stickler for impeccable service? Do you pride yourself on solving problems, finding solutions, and taking care of others? Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers? If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Express Plumbing, Heating, and Cooling is the company for you.

We are seeking an experienced customer service professional to join our Customer Experience Providers team.

Essential Function and Responsibilities

• Strong commitment to world-class customer service.
• Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
• Superior oral/written communication skills and ability to convey information clearly and effectively.
• Ability to work well and quickly under pressure.
• A knack for effective time management, organization, and prioritizing.
• Strong decision-making, change management, and negotiation skills.
• Ensures proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
• Participation in rotational after-hours call taking, remotely.
• Build solid productive relationships with team members and customers.
• Provide timely feedback to management on any issues or needs.

Minimum Qualifications:

• High School Diploma or GED
• 1-2 years of call center experience preferred or previous customer service experience
• Working knowledge of computers and ability to navigate through software applications i.e.: MS Outlook, Excel & Word.
• Previous experience working with business management software tools preferred
• Ability to effectively handle multiple tasks in a fast-paced environment

Benefits:

• We offer competitive pay, actual salary depends on experience

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 16 – 20 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Work Location: In person