Customer Service Operations Manager jobs in Roanoke, VA
Recently Added Customer Service Operations Manager jobs
Service Manager
- TX06 Bridgestone Retail Operations, LLC.
-
Roanoke, VA
FULL_TIME
- Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Job Category Retail Position Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Responsibilities Assign and schedule work duties to auto service staff according to individual skill level Serving all automotive service needs of customers Oversee the hiring and training of an effective auto service team Ensuring high teammate retention Maintain compliance with quality standards Developing customer satisfaction and retention Minimum Qualifications High School Diploma or equivalent 4 years of auto service technical experience 1 year of service manager or service writer experience Problem solving - customer complaints Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others Teammate and customer/communication skills Ability to recruit and select technicians and general service teammates successfully according to store requirements Willingness to continue education and remain current in automotive repair issues Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position. Must have valid automotive driver's license at all times in order to test drive customer's vehicles Our Crew Knows Benefits Health benefits that start on day one of employment, for all of our full-time teammates: Paid vacation and holidays On-the-job training and company-funded ASE certifications Tuition reimbursement program 401(k) match Vision and Dental Coverage On demand pay (daily pay) program available Our Values Give Back To You Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up. Community & Involvement: We pride ourselves on working with our local communities and giving back where we can. Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always. Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment. Based in Nashville Tennessee, Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. Guided by its global corporate social responsibility (CSR), commitment Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.
- 1 Month Ago
Operations Service Manager
- Burlington
-
Hwy 99, VA
FULL_TIME
- **LOCATION** 24111 Hwy 99 Edmonds WA US 98026 **Overview** Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency ar...
- 1 Month Ago
Environmental Manager
- Group Trucks Operations
-
Dublin, VA
FULL_TIME
- Environmental Manager Location: Dublin, VA, US, 24084 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for ...
- 14 Days Ago
General Manager (Roanoke)
- Schumacher Operations Inc
-
Roanoke, VA
FULL_TIME
- DescriptionSCHUMACHER HOMES AWARDED TOP WORKPLACE 20214-DAY/36 HOUR FLEXIBLE WORK WEEK - Our employees drive our success and we show our appreciation by committing to offering a flexible work schedule...
- Just Posted
Sales and Service Technician
- TX06 Bridgestone Retail Operations, LLC.
-
Gaithersburg, MD
FULL_TIME
- Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
- Just Posted
Sales and Service Technician
- TX06 Bridgestone Retail Operations, LLC.
-
Burtonsville, MD
FULL_TIME
- Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including ...
- Just Posted
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0 Customer Service Operations Manager jobs found in Roanoke, VA area
Consumer Loan Specialist - Sales Customer Service
- Republic Finance
-
Roanoke, VA
- Overview and Responsibilities: Are you looking for a long-term opportunity with a growing financial services company tha...
- 4/28/2024 12:00:00 AM
Client Advisory Services Manager (CPA Required)
- Guidant Financial
-
Christiansburg, VA
- This is a fully and permanently remote work from home opportunity with a growing and stable company available in select ...
- 4/28/2024 12:00:00 AM
PT Customer Service Leader
- Food Lion
-
Radford, VA
- Address: USA-VA-Radford-1200 Tyler AveStore Code: Store 00399 Front End (7209643)Food Lion has been providing an easy, f...
- 4/28/2024 12:00:00 AM
Sr. Consumer Loan Specialist - Sales Customer Service
- Republic Finance
-
Roanoke, VA
- Overview and Responsibilities: Are you looking for a long-term opportunity with a growing financial services company tha...
- 4/27/2024 12:00:00 AM
Customer Service Representative
- FastSigns
-
Salem, VA
- FASTSIGNS #30502 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid ...
- 4/27/2024 12:00:00 AM
Customer Relations Specialist
- Suburban Propane, LP
-
Roanoke, VA
- > > **Customer Relations Specialist** **Roanoke , VA** **JOB ID: 7879** **JOB CATEGORY: Customer Service** **POSITION TY...
- 4/26/2024 12:00:00 AM
Resident Services Manager
- Core Spaces
-
Blacksburg, VA
- Job Description Job Description $2,500 Sign-On Bonus Included! Position Overview The Resident Services Manager oversees ...
- 4/26/2024 12:00:00 AM
HVAC Account Representative Owner
- Johnson Controls International
-
Roanoke, VA
- Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, ...
- 4/25/2024 12:00:00 AM
About Roanoke, Virginia
According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water.
Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains
Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Operations Manager jobs
$59,542 to $103,627
Roanoke, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Service Operations Manager do?
Customer Service Operations Manager
Demonstrated business consulting skills with the ability to forge relationships, facilitate discussions and drive to resolution with both internal and external stakeholders.
October 07, 2022
Build and shape processes and technologies that deliver innovative capability, maximize efficiencies and drive growth.
November 11, 2022
Drive innovation, champion new projects, and collaborate strongly with cross-functional management to successfully get new product ideas on the roadmap.
December 17, 2022
Provide ongoing analysis and metric reporting to monitor effectiveness and overall performance of contact center operations and develop solutions to increase effectiveness of contact center operations.
December 31, 2022
Hands-on product management, design, analysis, and systems development from concept through delivery.
January 13, 2023
Create and maintain Weekly KPI Reporting Documents related to Attendance and Payroll Data.
January 31, 2023
Supports results through best practice leadership and management principles by identifying and supporting the service drivers that provide an outstanding member experience.
February 08, 2023
Lead the global cadence of an enterprise which has operations in more than 40 countries and encompassing more than 50,000 Customer Service Associates.
March 20, 2023
Manager/Supervise the Order Administration team for AII, AIF and AIM divisions to process customer equipment purchase orders within the UTO Customer Center, insuring accurate and efficient equipment ordering and related functions to delivery on our customer promise of best operation.
May 14, 2023
Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management.
May 21, 2023