Customer Success Associate jobs in Florence, AL

IF USA is seeking a full-time representative ready to work in a dynamic environment completing various tasks and duties as needed. Position is for 40 hours weekly – Monday through Friday 8 am to 5 pm. Under the direction of the IF USA General Manager, this representative will be working with the sales and accounting team to ensure customer needs are exceeded.

Roles & Responsibilities

· Digital Assets Management – Working with various B2B and B2C sites to ensure content is accurate

· Outside Sales Assistance – Working with the outside sales team to ensure inquiries and requests are handled in a timely manner

· Data Management – working with existing data points to ensure effective operations

· Order Processing – Processing incoming customer orders as needed

· Customer Service Emails – Responding to incoming customer service needs by email.

· Customer Service Calls – Answering phone lines and working with customers to resolve issues, process orders, and answer any questions regarding orders, payments, or products.

· Customers Mailings – Responsible for mailing catalogs, invoices, or any other media mail materials for the sales and accounting managers.

· Customer Account Management – Responsible for assisting sales teams in working with active and inactive customer accounts to grow sales.

· Occasional Warehouse Requirements – Assist warehouse operations with labeling, picking, and packing orders and annual physical inventory processing. Warehouse assistance is not a regular task, but associates must be willing to help with these tasks when requested.

Job Requirements

· High School Diploma or equivalent GED Required.

· Some customer service experience preferred

· Microsoft Office and Basic Computer Skills Required

Preferred Skills

· Can perform detail-oriented tasks

· Excellent organizational skills

· Self-Management

· Excellent written and verbal communication skills

Physical and Environmental Requirements

· Must be able to sit at a desk using a computer for an extended period.

· Must be able to walk up and down two flights of stairs daily.

· Must be able to lift objects up to 25 pounds with or without assistance.

· Must be able to communicate using speech, sight, and sound with or without an assistive device.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Work Location: In person