Customer Success Associate jobs in New Brunswick, NJ

Company Description

Are you passionate about customer service and someone who enjoys helping others?

Digacore Consulting, LLC is a rapidly growing Managed Service Provider for business IT needs. We are currently seeking to fill a position as a Client Success Associate on our Accounts Management team. With multiple office locations and a growing client portfolio, Digacore is looking for team members who are eager to be a part of that growth and further their professional development.

With a focus on white glove customer service, our Client Success team enjoys the satisfaction of assisting our clients achieve maximum benefit from our services. If you are someone who has an interest in technology and customer service then this position is what you’re looking for.

Company Culture

Digacore Consulting LLC strives to maintain a positive and supportive working environment. Our company has developed its leadership to inspire innovation. With our Pay to Pass program to encourage continuous learning and education, our team members have the opportunity to pursue certifications that lead to career growth. Our strong focus on our commitment to clients gives our team the fulfillment and satisfaction of knowing that they made a difference in someone else’s day and helped others with the work they perform daily. Digacore offers an experiential environment offering our team the occasions to regularly engage with new technologies. In short, our company culture affords our team members respect and acknowledgement while expecting quality work each day.

Job Description

Basic functions include:

·         Assist Client Success Team with triaging new client requests to ensure appropriate service and support.

·         Create and provide quotes with clear communication to financial approvers for all equipment requests and replacements.

·         Assist with client escalations and service requests in a professional and timely manner.

·         Assist with client reports.

·         Documentation and review in ticketing and documentation systems to ensure the most up to date information is available.

·         Regular communication with end users, business owners and various internal departments.

·         Ability to work as a team member and communicate effectively.

·         Ability to multi-task and adapt to changes quickly.

·         Self-motivated with the ability to work in a fast-paced environment.

·         Passion for teamwork, strong problem-solving skills, exceptional customer service and communications skills are required.

Qualifications

• 1 year of customer service or client services experience a plus.
• Must have strong written and oral communication skills.
• Ability to multi-task and prioritize on an ongoing basis to manage both proactive and reactive tasks.
• Proven record of problem-solving and issue resolution skills.
• Must be a team player.

Additional Information

All your information will be kept confidential according to EEO guidelines.