Customer Success Associate jobs in Newark, DE
Recently Added Customer Success Associate jobs
Associate Customer Success Representative Everyday Banking Spanish
- B10 Wells Fargo Bank, N. A.
-
Westlake, TX
FULL_TIME
- About this role: Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations Regularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success Representatives Resolve customer issues in a friendly and courteous manner in both English and Spanish Express empathy when helping our customers as you correct their issues Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success! Testing: A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications. Must be able to pass the Spanish Speaking Proficiency Exam administered by a third-party vendor and able to service customers in both English and Spanish. Eligible for a 5% language differential. Compensation: Starting rate $18.00 per hour Training and Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 6/24/24 for 7 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We’re open from Sunday - Saturday, 6:00 a.m. – 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Required Qualifications 6 months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management Basic Microsoft Office Skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Experience delivering results in a fast-paced, deadline driven environment Excellent verbal, written, and interpersonal communication skills Good attention to detail and accuracy skills Ability to quickly learn business operations and processes Job Expectations: Must be able to attend full duration of required training period. Must take and pass required Spanish language assessment Work Location: 1301 Solana Blvd. Bldg #1, Westlake TX 76262 @RWF22 Posting End Date: *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.
- 3 Days Ago
Customer Success Manager
- Anura Solutions, LLC
-
Middletown, DE
FULL_TIME
- Job OverviewWe are seeking a highly motivated and experienced Customer Success Manager to join our team. The Client Success Manager at Anura plays a pivotal role in transitioning sales prospects into ...
- 16 Days Ago
Customer Success Manager
- Greenwing Technology
-
Newark, DE
FULL_TIME
- Greenwing Technology is looking for a full time technically savvy customer success manager who loves to go above and beyond for the customer. Duties of the customer success manager will include mainta...
- Just Posted
Customer Success Specialist
- Sir Speedy, Newark, DE
-
Newark, DE
FULL_TIME
- Position Overview: Building and maintaining strong, lasting relationships with our customers, providing support to the sales team, and managing customer projectsDuties: v Own the CRM system and proces...
- 23 Days Ago
Customer Success Account Representative
- Novo
-
Wilmington, DE
FULL_TIME
- HireArt is helping Novo, a fast-growing FinTech startup, hire a Customer Success Account Representative who understands how to provide amazing customer experiences to promote long-term customer retent...
- 10 Days Ago
Customer Success Specialist
- HEXACT
-
Wilmington, DE
FULL_TIME
- We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world. Main responsibilities include resolving customer queries, r...
- 1 Month Ago
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0 Customer Success Associate jobs found in Newark, DE area
Customer Success Associate
- HPS, Inc.
-
West Deptford, NJ
- HPS, Inc., The Company: HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Success Associate...
- 4/25/2024 12:00:00 AM
Client Services Associate
- Legacy Solutions
-
Kennett Square, PA
- Client Service Associate – Legacy Solutions Legacy Solutions, a well-established investment firm located in Kennett Squa...
- 4/25/2024 12:00:00 AM
Client Services Associate
- International Search Consultants
-
Wilmington, DE
- Client Service Associate Wilmington, DE About the Company: Our client is a distinguished global investment firm speciali...
- 4/25/2024 12:00:00 AM
Client Service Associate
- PNC Financial Services Group, Inc.
-
Philadelphia, PA
- Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
- 4/24/2024 12:00:00 AM
Client Services Associate
- International Search Consultants
-
Wilmington, DE
- Client Service Associate Wilmington, DE About the Company: Our client is a distinguished global investment firm speciali...
- 4/23/2024 12:00:00 AM
Customer Success Associate
- Hps Inc.
-
Mantua, NJ
- HPS, Inc., The Company: HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Success Associate...
- 4/22/2024 12:00:00 AM
Client Service Associate
- Legacy Solutions
-
Kennett Square, PA
- Job Description Job Description Legacy Solutions, a well-established investment firm located in Kennett Square, PA, is s...
- 4/22/2024 12:00:00 AM
Client Services Associate
- Legacy Solutions
-
Kennett Square, PA
- Client Service Associate Legacy Solutions Legacy Solutions, a well-established investment firm located in Kennett Square...
- 4/22/2024 12:00:00 AM
About Newark, Delaware
Newark (/ˈnuːɑːrk/ NEW-ark)[note 1] is a city in New Castle County, Delaware, United States. It is located 12 miles (19 km) west-southwest of Wilmington. According to the 2010 Census, the population of the city is 31,454. Newark is home to the University of Delaware.
Newark is located at 39°41′01″N 75°44′59″W / 39.68361°N 75.74972°W / 39.68361; -75.74972 (39.6837226, −75.7496572). It is located directly east of the Maryland state line, adjacent to the unincorporated community of Fair Hill, and is less than a mile south of the tripoint where Delaware, Maryland, and Pennsylvania meet, known a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$58,521 to $74,849
Newark, Delaware area prices
were up 1.0% from a year ago
were up 1.0% from a year ago
What does a Customer Success Associate do?
Customer Success Associate
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023