Customer Success Associate jobs in Poughkeepsie, NY

Recently Added Customer Success Associate jobs

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Customer Success Specialist (Hybrid)
  • Docuware Corporation
  • Beacon, NY FULL_TIME
  • Why should you join?
    For over 35 years, our customers have trusted us with their business processes. They know we are dedicated to providing the most usable, secure and stable document management solutions on the market. DocuWare is widely recognized as a market leader for cloud-based software.

    We are a team of more than 600 thinkers, leaders, makers, designers, builders, supporters and achievers — united by a love of technology and the desire to help our customers and partners succeed. Worker happiness, team productivity and improved business performance is how we believe DocuWare can elevate every business.
    Your Responsibilities
    We are looking for a Customer Success Specialist to ensure our customers are well satisfied with our products and services. This role has a weekly hybrid work schedule out of our Beacon, NY office.
    • Place outbound high-volume customer satisfaction calls to welcome them within 60 days from contract start date (Welcome Engagement Call). Thorough review of DocuWare website, provide documentation of useful information about DocuWare, confirm intended use case, integrations, and go live date.
    • Place outbound high-volume customer satisfaction calls to discuss their level of satisfaction within the three months of DocuWare usage (Health Check Call). Four times per year for all direct customers and 2 times per year for all Authorized DocuWare Partner (ADP) cloud customers, depending on ADP.
    • Low usage and cancellation calls, to learn of necessary improvements on our products and processes, and to motivate software use and reinstatement.
    • Document all customer communication and updating customer information in Microsoft CRM suite.
    • Record all calls with the appropriate task titles in Microsoft CRM suite to allow for accuracy of reports.
    • Address customer concerns in a professional, timely and helpful manner.
    • Treat each problem with urgency and be quick to assist with resolution.
    • Open customer complaints and assign to appropriate team member as necessary.
    • Meet and exceed monthly 250 call goal for established customer categories.
    • Collaborate professionally with all team members with open communication and willingness to share ideas.
    • Work with other departments professionally and with open communication to ensure the best possible customer service for all customers.
    What you need to succeed
    • Ability to accommodate a weekly hybrid work schedule (two days a week in office).
    • 2-5 years of experience in a Customer Service environment.
    • Excellent written and verbal communication skills.
    • Organized and detail oriented.
    • Able to work well within a team as well as individually.
    • Professional demeaner and ability to confidently work across departments.
    • CRM software experience preferred.
    • Critical thinking skills and ability to improve existing processes required.
    • Basic to intermediate skillset in all Microsoft suite products including excel required.
    What we can offer
    • This is an hourly position with a starting annual salary range of $38,000 to $42,000.
    • Standard 40 hours work week, Monday to Friday from 8:30am to 5:00pm.
    • DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible.
    • Your choice of medical plans (HDHP, EPO, PPO).
    • Short Term Disability (100% company paid).
    • Long Term Disability (100% company paid).
    • Group Term Life insurance (100% company paid).
    • 401(K) with company match.
    • 12 annual paid holidays and PTO plan.
    • Profit Sharing that is contributed to your 401K as an additional match.
    • Internationally growing and well-established company.
    • Thorough onboarding & induction period.
    • Training and development opportunities.
    • Participation in a positive intercultural company culture with an openness to new ideas.
    • Virtual instructor led fitness offerings.
    • Tuition Reimbursement.
    • Flexible Spending & Dependent Care Accounts.
    • Fun company events and more.
    Our Values
    New ideas are always welcome here.

    At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.

    You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at https://www.instagram.com/life.at.docuware/.
    Your hiring partner
    Aleida Colabattista
    Specialist People & Culture
    careers@docuware.com
    Here you can find us
    25 Creek Drive
    Beacon, NY 12508

    EEOC Statement
    DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

    Background Screening Statement
    Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.
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  • 2 Months Ago
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Customer Success Manager - B2B SaaS (Remote)
  • Localize
  • Kingston, NY FULL_TIME
  • As a Customer Success Manager, you will take ownership of customer retention and expansion; new customer onboarding and product adoption; monitoring and reporting on customer health metrics; and proac...
  • 2 Months Ago
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Teaching in NYC - No Teaching Experience Required New York NY
  • Success Academy
  • Poughkeepsie, NY FULL_TIME
  • Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teach...
  • 2 Days Ago
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Entry Level Teachers - PTO New York NY
  • Success Academy
  • Poughkeepsie, NY FULL_TIME
  • Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teach...
  • 2 Days Ago
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Entry-level to Experienced Teachers - Retirement Plan New York NY
  • Success Academy
  • Poughkeepsie, NY FULL_TIME
  • Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teach...
  • 2 Days Ago
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Entry-level to Experienced Teachers – Hiring now! New York NY
  • Success Academy
  • Poughkeepsie, NY FULL_TIME
  • Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teach...
  • 2 Days Ago
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0 Customer Success Associate jobs found in Poughkeepsie, NY area

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Personal Lines Client Service Specialist
  • Marshall & Sterling Insurance, Inc.
  • Poughkeepsie, NY
  • This position can be based out of any of Marshall & Sterling's New York Downstate offices. Description: Provide upmost s...
  • 5/8/2024 12:00:00 AM
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Work From Home - Customer Service Associate
  • Higher Income Jobs
  • Poughkeepsie, NY
  • Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promo...
  • 5/8/2024 12:00:00 AM
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FedEx - Retail Customer Service Associate
  • Fedex
  • Poughkeepsie, NY
  • Full and part time postions available. We offer a flexible schedule, insurance benefits, and a fast paced exciting work ...
  • 5/8/2024 12:00:00 AM
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Customer Success Associate
  • Coalition Greenwich (a division of CRISIL)
  • Stamford, CT
  • About CRISIL Limited: CRISIL is a leading, agile and innovative global analytics company driven by its mission of making...
  • 5/7/2024 12:00:00 AM
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Customer Care Co-ordinator (Halesowen office)
  • Barratt Developments plc
  • Wallkill, NY
  • Location **Customer Care Co-ordinator (Halesowen office)** **Customer Care Co-ordinator (Halesowen office)** Function: O...
  • 5/7/2024 12:00:00 AM
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Senior Client Service Associate
  • GemHarvest Executive Recruiting
  • Senior Client Service Associate Billion+ Independent Wealth Management Firm Stamford, CT Overview Multi-Billion dollar I...
  • 5/4/2024 12:00:00 AM
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Retail Customer Experience Associate, Poughkeepsie Galleria - Full Time
  • Macys
  • Poughkeepsie, NY
  • Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with b...
  • 5/4/2024 12:00:00 AM
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Patient Services Representative
  • HumanHire
  • Poughkeepsie, NY
  • HumanHire has partnered with one of the largest healthcare practices in New York! We are seeking a Patient Service Repre...
  • 5/4/2024 12:00:00 AM
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About Poughkeepsie, New York

Poughkeepsie (/pəˈkɪpsi/ pə-KIP-see), officially the City of Poughkeepsie, is a city in the state of New York, United States, which is the county seat of Dutchess County. As of the 2010 census it had a population of 32,736. Poughkeepsie is in the Hudson Valley midway between New York City and Albany, and is part of the New York metropolitan area. The name derives from a word in the Wappinger language, roughly U-puku-ipi-sing, meaning "the reed-covered lodge by the little-water place", referring to a spring or stream feeding into the Hudson River south of the present downtown area. Poughkeepsie...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$60,287 to $77,116
Poughkeepsie, New York area prices
were up 1.5% from a year ago
View detail

What does a Customer Success Associate do?

Customer Success Associate
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023