Customer Success Associate jobs in Virginia State University, VA

Recently Added Customer Success Associate jobs

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Customer Success Associat
  • PGT Innovations
  • Prince, VA FULL_TIME
  • Summary:
    Serves as a primary point of contact to a complex customer base consisting of both assigned or unassigned accounts. Works to delight customers by performing the following duties.
    What You'll Do:
    Essential duties and responsibilities include the following. Other duties may be assigned.
    • Works to resolve customer inquiries with a focus on customer satisfaction.
    • Discusses, interprets, and edits orders and quotes in the ERP Systems and CRM Systems. Orders are received, through phone calls, or CRM Systems for a wide range of standard and special products and services.
    • Prepares and sorts documents and identifies data to be entered.
    • Completes quotes and delivers to customer within the response time frame. Will communicate extensively through CRM Systems to other PGT departments and customers.
    • Works Closely with Product and Drawing Specialists for assistance with complex orders or quotes.
    • Identify and assesses customers' needs to achieve satisfaction.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Meets personal and customer success associate’s teams KPI’s.
    • Collaborates with teammates to ensure customer satisfaction.
    • Initiates calls to distributors to resolve questions, inconsistencies, or missing information.
    • Compiles, sorts, and verifies the accuracy of data to be entered.
    • Ensures accuracy of orders including supplying missing or misstated information, corrects discrepancies involving product selections, and calculates data related to orders when necessary.
    • Handles customer questions or challenges, provides appropriate solutions and alternatives. Follows up with resolution within response time frame.
    • Confers with other departments within the company to resolve customer issues.
    • Provides information to distributors, including verifying and extending pricing for orders, clarifying terminology for customers, accessing orders in ERP and CRM systems, checking conditions of sales, shipping, and handling instructions.
    • Solves problems or resolves inquiries for customers and co-workers, including investigating order documentation to determine errors, handles requests for adjustments in orders and billing, retrieves orders already submitted to manufacturing, orders replacement product, enters RMAs, Credits, Debits and assisting various departments with questions on orders.
    • Resolves customer conflicts to resolution within assigned discretion, escalates conflicts beyond assigned discretion.
    • Makes effective decisions to meet the needs of the customer with little oversight.
    • Provides support to external sales team.
    Who You Are:
    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Must be able to work independently and have excellent time management and organizational skills.
    • Must possess conflict management skills.
    • Strong writing and reading comprehension skills required.
    EDUCATION and/or EXPERIENCE
    • General knowledge of PGTI products.
    • General understanding of ERP and CSM systems. Must be able to enter quotes, orders, and convert quotes into orders.
    • Requires proficiency in MS office, and other systems that may be required.
    • Experience in Business-to-Business customer support preferred.

    LANGUAGE / COMMUNICATION SKILLS

    Requires good written and verbal communication skills to communicate with both internal and external customers.
    MATHEMATICAL SKILLS
    Requires some simple calculations.
    REASONING ABILITY
    Must be able to recognize errors, inconsistencies, or missing data in source documents or in the entry systems.
    Who We Are:

    At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more – from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.

    WHY WE’RE DIFFERENT

    Every day we look for opportunities to grow and achieve greatness – together.
    This isn’t an “everyone for themselves” environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.

    Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.
    • Our collaborative group.
    • Our understanding family.
    • Our strong team.
    Working together to inspire greater opportunity for our customers, our community, and our team members.


    WHAT WE OFFER

    • Competitive compensation
    • Career advancement opportunities
    • Medical coverage
    • Dental coverage
    • Tuition reimbursement
    • Employee stock purchase plan
    • 401k matching
    • Profit sharing
    • Paid time off
    • Volunteer time off
    PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or
    physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.
  • 1 Month Ago
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Retail Associate Customer Service
  • GOODWILL OF CENTRAL AND COASTAL VIRGINIA INC
  • Colonial Heights, VA FULL_TIME
  • Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales fl...
  • 14 Days Ago
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Retail Associate Customer Service
  • GOODWILL OF CENTRAL AND COASTAL VIRGINIA, INC
  • Colonial Heights, VA FULL_TIME
  • Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales fl...
  • 14 Days Ago
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Retail Associate Customer Service
  • GOODWILL OF CENTRAL AND COASTAL VIRGINIA, INC
  • La Crosse, VA FULL_TIME
  • Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the store’s appearance by cleaning and straightening, filling in the sales fl...
  • 27 Days Ago
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Customer Service Associate
  • Royal Farms
  • Colonial Heights, VA FULL_TIME
  • The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of t...
  • 27 Days Ago
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Customer Service Associate- Overnight Shift
  • Two Farms, Inc. (dba Royal Farms)
  • Colonial Heights, VA FULL_TIME
  • The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of t...
  • 4 Days Ago
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0 Customer Success Associate jobs found in Virginia State University, VA area

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Client Services Associate
  • Winged Keel Group
  • Richmond, VA
  • Firm Summary: Winged Keel Group is an independent life insurance brokerage firm that creates and implements tax-efficien...
  • 4/27/2024 12:00:00 AM
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Client Service Associate
  • Sparks Personnel Services, Inc.
  • Richmond, VA
  • Maintain and update client information with accuracy and attention to detail. Serve as a trusted advisor for clients, pr...
  • 4/27/2024 12:00:00 AM
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Customer Associate
  • CVS Pharmacy, Inc.
  • Richmond, VA
  • Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, were shaping the future of h...
  • 4/27/2024 12:00:00 AM
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Customer Service Associate - Temporary
  • PSG Global Solutions
  • Richmond, VA
  • Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provide...
  • 4/27/2024 12:00:00 AM
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Patient Services Representative
  • Universal Health Services
  • Petersburg, VA
  • Responsibilities Patient Services Representative Poplar Springs Hospital i s a 183 bed acute care and residential facili...
  • 4/27/2024 12:00:00 AM
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Client Service Associate
  • Sparks Group
  • Richmond, VA
  • Responsibilities: Maintain and update client information with accuracy and attention to detail. Serve as a trusted advis...
  • 4/26/2024 12:00:00 AM
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Client Services Associate
  • Winged Keel Group
  • University Of Richmond, VA
  • Firm Summary: Winged Keel Group is an independent life insurance brokerage firm that creates and implements tax-efficien...
  • 4/25/2024 12:00:00 AM
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Customer Service Associate
  • Wawa, Inc.
  • Virginia State University, VA
  • The Customer Service Associate works in support of the store management team to facilitate and perform a variety of task...
  • 4/23/2024 12:00:00 AM
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About Virginia State University, Virginia

Virginia State University (VSU), also known as Virginia State, is a historically black public land-grant university in Ettrick, Virginia. Founded on March 6, 1882 (1882-03-06), Virginia State developed as the United States's first fully state-supported four-year institution of higher learning for black Americans. The university is a member school of the Thurgood Marshall College Fund....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Associate jobs
$54,477 to $69,677
Virginia State University, Virginia area prices
were up 1.2% from a year ago
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What does a Customer Success Associate do?

Customer Success Associate
Support Customer Success leadership on client calls, account reviews, and follow-ups, making sure relevant feedback is communicated to our internal teams.
August 07, 2022
Act as coordinator and customer advocate for difficult customer issues, including the development and execution of root cause analysis and related plans for corrective action.
January 24, 2023
Provide feedback to the Customer Success and Product teams through identifying and reporting trends in common customer issues and key difficulties that users are experiencing.
March 03, 2023
Drive customer success as a point of contact for customers, advocating for their interests and giving voice to their feedback.
March 16, 2023
Attend on-site client service meetings, employee orientation meetings and health fairs.
May 18, 2023