Prepare weekly, quarterly and annual customer satisfaction reports for management to derive actionable outcomes.
October 13, 2022
Consult with customers to develop the proper plan and roll-out of Tact.
November 27, 2022
Develops strategies, policies and best practices for the customer in transformative engagements to enable servicability and success.
February 15, 2023
Build customer relationships, identify up-sell opportunities, become a trusted advisor of our clients.
February 17, 2023
Provide feedback to product management team based on observations of individual customers - be the voice of the customer at EverTrue.
March 05, 2023
Contribute to the development of internal processes and product development that results in more scalable and efficient success offerings.
March 19, 2023
Collaborates with leadership, and independently contributes to strategic solutions to meet long term customer needs.
April 20, 2023
Demonstrated computer systems knowledge, CRM, employee self-service and a general understanding of larger business system applications.
April 22, 2023
Manage customer business relationships, including approval of refunds, contract negotiations, provision of complementary services, and other financially impactful decisions.
May 21, 2023