Customer Success Coordinator jobs in Florence, SC

JOB DESCRIPTION
Join a winning team in our growing organization! We are a Powersports Dealership Group that has 5 stores in 4 states. We will grow from there! We are looking for an individual who is passionate about improving the customer experience. This person would be responsible for driving increases in our CSI scores and alerting local management of opportunities to save a customer relationship.

What We Offer:

• Career Development and Leadership Training
• Medical, Dental, and Vision Insurance
• Accrued Vacation Time
• 401K and additional benefits

Job Responsibilities:

• Handling of incoming and outgoing phone calls and emails.
• Follow-up calls and emails with customers after purchase.
• Contact customers based on current marketing incentives.
• Requesting feedback from customers and effectively asking for a completed survey.
• Collecting and communicating CSI data with local management. Provide input on possible solutions that would improve customer experience.

Job Requirements

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Salary: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Myrtle Beach, SC 29579: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person