Customer Success Coordinator jobs in Johnson City, TN
Recently Added Customer Success Coordinator jobs
Dean of Student Success and Title IX Coordinator
- Southwest Virginia Community College
-
Tazewell, VA
FULL_TIME
-
Posting SummaryWorking TitleDean of Student Success and Title IX Coordinator
Role Title12 month - Admin - Instructor
Role Code01143-SW
FLSAExempt
Pay Band00
Position Number294FA013
AgencySouthwest Virginia Community College
Agency/DivisionSouthwest Virginia Community College (Div)
Work LocationTazewell - 185
Hiring RangeSalary commensurate with qualifications
Emergency/Essential PersonnelNo
EEO CategoryA-Official or Administrator
Full Time or Part TimeFull Time
Does this position have telework options? -Telework options are subject to change based on business needs-No
Does this position have a bilingual or multilingual skill requirement or preference?No
Work ScheduleM-F 7:45a to 4:30p
Evenings and weekends as needed
Sensitive PositionNo
Job Description
Southwest Virginia Community College (SWCC) offers career-training programs in numerous technical, industrial and medical fields at a reasonable cost, going so far as to even waive tuition for certain eligible students. Located in Richlands, Virginia, SWCC offers associate’s degrees in such fields as business, education, general studies, liberal arts and science. These degrees are primarily intended for students who wish to transfer to a four-year university. SWCC also has associate degrees that feature programs intended to lead directly to a career in fields such as Nursing, Radiography and Administration of Justice.
Southwest Virginia Community College seeks applicants for the position of the Dean of Student Success and Title IX Coordinator. The Dean of Student Success and Title IX Coordinator plays a pivotal role in fostering an environment conducive to student achievement, retention, and development. This leadership position requires a strategic thinker with a passion for student advocacy and a commitment to enhancing the overall student experience. The Dean oversees various departments crucial to student success, including admissions, accessibility services, enrollment management, recruiting, financial aid, student success programs, retention initiatives, academic advising, and student engagement.
Key Responsibilities:
Leadership and Strategic Planning:
- Develop and implement strategic plans, policies, and programs aimed at enhancing student success and fostering a supportive campus culture for students
- Provide leadership to the departments under the Dean’s purview, ensuring alignment with institutional goals and objectives.
Admissions and Recruiting:- Collaborate with the admissions team to develop recruitment strategies targeting diverse student populations and ensuring equitable access to higher education.
- Oversee the admissions process, including application review, enrollment management, and admission decision-making.
- Develop a plan to ensure continued enrollment growth by implementing a strategic plan for recruitment and retention.
Financial Aid:- Provide leadership in administering financial aid programs, ensuring timely disbursement of funds, and offering financial literacy resources to students.
- Stay abreast of federal and state financial aid regulations, implementing policies to maintain compliance and maximize financial support for students.
Student Success and Retention:- Oversee the development and implementation of comprehensive student success programs, including orientation, academic support services, tutoring, mentoring, and career development.
- Analyze data and trends related to student retention and persistence, identifying areas for improvement and implementing evidence-based interventions.
Academic Advising:- Provide leadership and guidance to academic advising teams, ensuring students receive comprehensive advising services that support their educational and career goals.
- Promote proactive advising strategies, such as degree planning, academic coaching, and intrusive advising, to enhance student success and timely degree completion.
Student Engagement:- Develop and implement strategies to enhance student engagement both inside and outside the classroom, including co-curricular activities, clubs, and student organizations.
- Collaborate with faculty and staff to create opportunities for student leadership development, civic engagement, and experiential learning.
- Collaborate with stakeholders to develop and implement initiatives that support underrepresented and marginalized student populations.
Policy Compliance
- Serve as the primary compliance officer for a number of state and federal requirements. These include Code of Conduct, Student Grievance, and Title IX oversight among other policies.
Special AssignmentsMay be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications- Master’s degree.
- Experience in student affairs, admissions, or related areas within higher education.
- Demonstrated leadership abilities, with a track record of developing and implementing innovative student success initiatives.
- Strong understanding of and experience in fostering an inclusive campus environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders, and to resolve conflict.
- Knowledge of relevant federal and state regulations governing admissions, financial aid, student services, and Title IX in higher education.
- Commitment to the mission and values of the community college, with a passion for serving diverse student populations.
Additional ConsiderationsPrior Title IX experience.
Operation of a State VehicleNo
Supervises EmployeesYes
Required TravelSome travel is required with this position.
Posting Detail InformationPosting NumberFAC_1279P
Recruitment TypeGeneral Public - G
Number of Vacancies1
Position End Date (if temporary)
Job Open Date04/04/2024
Job Close Date05/04/2024
Open Until FilledNo
Agency Website
Contact NameHuman Resources
Emailhuman.resources@sw.edu
Phone Number276.964.7339
Special Instructions to ApplicantsIn support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
To be considered for this position, you must complete the full state application. Please visit
Additional InformationFor more information, please see the Opportunity Profile.
Background Check Statement DisclaimerThe selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO StatementThe Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA StatementThe VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify StatementVCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
- 20 Days Ago
Dean of Student Success and Title IX Coordinator
- Southwest Virginia Community College
-
Cedar, VA
FULL_TIME
- Posting Details Posting Summary Working Title Dean of Student Success and Title IX Coordinator Role Title 12 month - Admin - Instructor Role Code 01143-SW FLSA Exempt Pay Band 00 Position Number 294FA...
- 2 Days Ago
Dean of Student Success and Title IX Coordinator
- Commonwealth of VA Careers
-
Tazewell, VA
FULL_TIME
- Title: Dean of Student Success and Title IX Coordinator Agency: Southwest Virginia Community College Location: Tazewell - 185 FLSA: Exempt Hiring Range: Salary commensurate with qualifications Full Ti...
- 5 Days Ago
Customer service coordinator
- K-VA-T Food Stores Inc
-
Kingsport, TN
FULL_TIME
- Essential Job Functions : Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to author...
- 2 Days Ago
Key Carrier / Customer Engagement Coordinator
- TJX Companies
-
Johnson, TN
FULL_TIME
- Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with wo...
- 1 Day Ago
Customer Service / Auto Lot Coordinator - Part-Time
- unitedrecoveryremarketing
-
Jonesborough, TN
PART_TIME
- Job Description: If you like to work around cars and pride yourself on giving great customer service, we want to talk with you! We are United, a privately-held Memphis-based service and logistics comp...
- 1 Month Ago
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0 Customer Success Coordinator jobs found in Johnson City, TN area
Benefits Coordinator (FT) Hybrid Remote - Johnson City, TN
- Ballad Health
-
Johnson City, TN
- Benefits Coordinator (FT) Hybrid Remote - Johnson City, TN Job ID: 004F52 BALLAD CORPORATE Human Resources - Human Resou...
- 4/27/2024 12:00:00 AM
Manager, IT (FT) EPIC Ambulatory Community Apps - Remote Position
- IT - AMBULATORY COMMUNITY APPS
-
Johnson City, TN
- Manager, IT (FT) EPIC Ambulatory Community Apps - Remote Position Job ID: 0049AT BALLAD CORPORATE Information Technology...
- 4/25/2024 12:00:00 AM
Events Coordinator
- Mountain Mile
-
Johnson City, TN
- Job Description Job Description This is a hybrid role our address is: 2655 Teaster Lane Pigeon Forge, TN 37863 Company O...
- 4/24/2024 12:00:00 AM
Customer Service Advisor Mental Health Team Bristol
- Thornbury Nursing
-
Bristol, TN
- **Customer Service Advisor Mental Health Team Bristol** **Job title:** Customer Service Advisor Night Shifts **Location:...
- 4/24/2024 12:00:00 AM
Project Manager - Pharmacy Program Manager (FT) Corp- Johnson City, TN
- PHARMACY - CORPORATE
-
Johnson City, TN
- Project Manager - Pharmacy Program Manager (FT) Corp- Johnson City, TN Job ID: 004482 BALLAD CORPORATE Leadership - PHAR...
- 4/24/2024 12:00:00 AM
Manager of Product Engineering (Appliances)
- A. O. Smith Corporation
-
Johnson City, TN
- Manager of Product Engineering (Appliances) We are one of the world’s leading manufacturers of water heating and water t...
- 4/23/2024 12:00:00 AM
Sales Manager, LBM
- Grabber Construction Products Inc
-
Johnson City, TN
- Job Description Job Description Vision Leader in contractor productivity products and customer service excellence, while...
- 4/23/2024 12:00:00 AM
Associate Director for Communications
- CoSIDA
-
Johnson City, TN
- ETSUAthletics is accepting applications for an Associate Director for Communications. This position is responsible to th...
- 4/23/2024 12:00:00 AM
About Johnson City, Tennessee
Johnson City is in northeastern Washington County at 36°20′N 82°22′W / 36.333°N 82.367°W / 36.333; -82.367 (36.3354, -82.3728), with smaller parts extending north into Sullivan County and east into Carter County. Johnson City shares a contiguous southeastern border with Elizabethton. Johnson City also shares a small contiguous border with Kingsport to the far north along I-26 and a slightly longer one with Bluff City to the northeast along US 11E.[citation needed]
According to the United States Census Bureau, the city has an area of 43.3 square miles (112.1 km2), of which 42.9 square miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$33,710 to $43,229
Johnson City, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Success Coordinator do?
Customer Success Coordinator
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021