Customer Success Coordinator jobs in Sacramento, CA

• Take calls, answer support tickets and chats
• Read and respond to P&TY email and other communication channels
• Stay in touch with the P&TY team via Slack
• Be generally enthusiastic about and familiar with what our music clients are doing
Be flexible with scheduling (extended or changed hours for specific pre-sales are mandatory)

• High school diploma or GED
• 1-2 years of customer service experience
Reliable transportation to and from the office

• Provide exceptional customer service and professionalism when interacting with customers and peers
• Serve customers by responding to inquiries and issues via various forms of communication, including email, text, live chat, and phone
• Investigate and resolve specific issues related to customers; identify and escalate priority issues; and route issues to the appropriate resource
• Work with the support team to identify specific needs and expectations
• Assist in general support tasks as needed by the supervisor
• Maintain continuous knowledge of events and products being offered by our company
• Strong writing skills
• Ability to work independently
• Ability to handle occasional customer challenges with grace and patience
• Strong problem-solving skills and attention to detail
Other duties as assigned

• Experience working with Gorgias
• Experience with Google suite (Email, Drive, etc.)
• Proficient knowledge of Excel
• Experience working with Tailored Mail

• $18-$22 an hour
• Health, Dental and Vision Benefits
• 401K Matching
• PTO

The conduit between artist and fan. We are a collective of individuals that specialize in touring, experiential events, sponsorship, website development, subscription-based commerce and logistics. Together, we’ve combined market-specific technology, years of experience and world-class partners to provide a suite of services that helps to power some of the largest artists in the world. We’re forever grateful for this. That's why we're called “Please and Thank You”.