Customer Success Coordinator jobs in Virginia State University, VA
Recently Added Customer Success Coordinator jobs
Customer Success Associat
- PGT Innovations
-
Prince, VA
FULL_TIME
-
Summary:Serves as a primary point of contact to a complex customer base consisting of both assigned or unassigned accounts. Works to delight customers by performing the following duties.What You'll Do:Essential duties and responsibilities include the following. Other duties may be assigned.
- Works to resolve customer inquiries with a focus on customer satisfaction.
- Discusses, interprets, and edits orders and quotes in the ERP Systems and CRM Systems. Orders are received, through phone calls, or CRM Systems for a wide range of standard and special products and services.
- Prepares and sorts documents and identifies data to be entered.
- Completes quotes and delivers to customer within the response time frame. Will communicate extensively through CRM Systems to other PGT departments and customers.
- Works Closely with Product and Drawing Specialists for assistance with complex orders or quotes.
- Identify and assesses customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meets personal and customer success associate’s teams KPI’s.
- Collaborates with teammates to ensure customer satisfaction.
- Initiates calls to distributors to resolve questions, inconsistencies, or missing information.
- Compiles, sorts, and verifies the accuracy of data to be entered.
- Ensures accuracy of orders including supplying missing or misstated information, corrects discrepancies involving product selections, and calculates data related to orders when necessary.
- Handles customer questions or challenges, provides appropriate solutions and alternatives. Follows up with resolution within response time frame.
- Confers with other departments within the company to resolve customer issues.
- Provides information to distributors, including verifying and extending pricing for orders, clarifying terminology for customers, accessing orders in ERP and CRM systems, checking conditions of sales, shipping, and handling instructions.
Who You Are:- Solves problems or resolves inquiries for customers and co-workers, including investigating order documentation to determine errors, handles requests for adjustments in orders and billing, retrieves orders already submitted to manufacturing, orders replacement product, enters RMAs, Credits, Debits and assisting various departments with questions on orders.
- Resolves customer conflicts to resolution within assigned discretion, escalates conflicts beyond assigned discretion.
- Makes effective decisions to meet the needs of the customer with little oversight.
- Provides support to external sales team.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Must be able to work independently and have excellent time management and organizational skills.
- Must possess conflict management skills.
- Strong writing and reading comprehension skills required.
EDUCATION and/or EXPERIENCE- General knowledge of PGTI products.
- General understanding of ERP and CSM systems. Must be able to enter quotes, orders, and convert quotes into orders.
- Requires proficiency in MS office, and other systems that may be required.
- Experience in Business-to-Business customer support preferred.
Who We Are:
LANGUAGE / COMMUNICATION SKILLS
Requires good written and verbal communication skills to communicate with both internal and external customers.MATHEMATICAL SKILLSRequires some simple calculations.REASONING ABILITYMust be able to recognize errors, inconsistencies, or missing data in source documents or in the entry systems.At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more – from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.
WHY WE’RE DIFFERENT
Every day we look for opportunities to grow and achieve greatness – together.This isn’t an “everyone for themselves” environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.
Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.- Our collaborative group.
- Our understanding family.
- Our strong team.
Working together to inspire greater opportunity for our customers, our community, and our team members.
WHAT WE OFFER- Competitive compensation
- Career advancement opportunities
- Medical coverage
- Dental coverage
- Tuition reimbursement
- Employee stock purchase plan
- 401k matching
- Profit sharing
- Paid time off
- Volunteer time off
PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental orphysical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories. - 1 Month Ago
Coordinator
- Battlefield Park Healthcare Center
-
Petersburg, VA
FULL_TIME
- Battlefield Park Healthcare Center, a member of the CommuniCare Family of Companies , is currently recruiting a Medical Records Coordinator to join our team. Full Time Day Shift $25 / hour The Medical...
- Just Posted
Coordinator
- Apartment Life
-
South Hill, VA
PART_TIME
- Please review the “Important Details" section below before starting your application to be sure this is the program you are hoping to apply for.Apartment Life conventional coordinators get to create a...
- 24 Days Ago
Coordinator
- Aflac
-
Colonial Heights, VA
FULL_TIME
- This is a CAREER opportunity, not just another job.If you cannot commit to multiple interviews this week, please do not apply.The first interview is virtual but the additional interviews are in person...
- 1 Month Ago
Customer Advisor
- B&Q
-
Crewe, VA
OTHER
- Overview Customer Advisor Part time - 30 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £12.21 per hour B&Q Crewe Store We believe anyone ...
- 1 Day Ago
Program coordinator
- Prince George Native Friendship Center
-
Prince, VA
FULL_TIME
- The Prince George Native Friendship Centre (PGNFC) delivers programs and services through a lens of reconciliation, as we have been doing since the inception of the PGNFC for the past 50 years. A key ...
- 17 Days Ago
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0 Customer Success Coordinator jobs found in Virginia State University, VA area
Valet Parking Attendant - Richmond, VA
- Parking Management Company
-
Richmond, VA
- Job Details Job Location Richmond VA - Richmond, VA Position Type Full Time / Part Time Education Level None Travel Perc...
- 4/27/2024 12:00:00 AM
Customer Service Agent Richmond International Airport (RIC) - Richmond, VA
- United Ground Express
-
Richmond, VA
- Job Description Customer Service Agent Richmond International Airport (RIC) - Richmond, VA - RIC00000077 **Description**...
- 4/27/2024 12:00:00 AM
Customer Service Representative
- Equalizer Solutions
-
Chester, VA
- Equalizer Solutions is a marketing and consulting firm, specializing in the hands-on approach needed to not only gain cu...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Equalizer Solutions
-
Chesterfield, VA
- Equalizer Solutions is a marketing and consulting firm, specializing in the hands-on approach needed to not only gain cu...
- 4/26/2024 12:00:00 AM
Overnight Valet Parking Attendant - Richmond, VA
- Parking Management Company
-
Richmond, VA
- Job Details Job Location Richmond VA - Richmond, VA Position Type Full Time / Part Time Education Level None Travel Perc...
- 4/26/2024 12:00:00 AM
Patient Services Representative – St Mary's Hospital - Richmond, VA
- Bon Secours Mercy Health
-
Richmond, VA
- At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
- 4/26/2024 12:00:00 AM
Patient Services Representative – Rch-Cancer Inst at St Mary's - Richmond, VA
- Bon Secours Mercy Health
-
Richmond, VA
- At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectivenes...
- 4/26/2024 12:00:00 AM
Bilingual Patient Service Representative (English/Spanish) - PRN
- Bon Secours
-
Richmond, VA
- Thank you for considering a career at Bon Secours! PRN position Bon Secours About Us As a faith-based and patient-focuse...
- 4/25/2024 12:00:00 AM
About Virginia State University, Virginia
Virginia State University (VSU), also known as Virginia State, is a historically black public land-grant university in Ettrick, Virginia. Founded on March 6, 1882 (1882-03-06), Virginia State developed as the United States's first fully state-supported four-year institution of higher learning for black Americans. The university is a member school of the Thurgood Marshall College Fund....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$37,328 to $47,868
Virginia State University, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Success Coordinator do?
Customer Success Coordinator
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021