Customer Success Manager jobs in Alta, WY

The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Customer Success Manager
  • Tracer
  • Boise, ID FULL_TIME
  • Job Type

    Full-time

    Description

    As the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your

    responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying

    growth opportunities within the client and the company. In addition, you will be required to forecast and track account

    metrics, such as sales results, and communicate them to management and external stakeholders. You will also be

    responsible for billing, delivering reports, and coordinating and scheduling calls.

    Requirements

    Account Management

    • Onboarding of new clients.
    • Manage client expectations.
    • Punctual and appropriate outreach with client(s).
    • Identify and collaborate with client(s) to develop programs to address business needs.
    • Thorough research and protection of client Intellectual Property Rights.
    • Regular professional contact with eCommerce sites for appropriate actioning of client listings.
    • Manage daily execution of services for client(s).
    • Generate and deliver reports.
    • Long-term proposals on recognized trends.
    • Upsales if appropriate and warranted.
    • Utilize the Tracer platform to mastery.

    Product Management Support

    • Conduct research into various APIs, processes, complaint options, and documenting information for inclusion into platforms.
    • Research for bugs/enhancements; file as needed.

    Sales Support

    • Work with sales to perform demos with a high degree of excellence.
    • Conduct extensive research on client's brand with direction from sales on products to highlight in demo.
    • Populate the system accordingly in order to highlight capabilities with specific focus on needs of prospect.

    Requirements

    • An understanding of our Tracer Protect Platform and primary product offering
    • Great communication skills, able to articulate concepts and processes well.
    • Demonstrated technological proficiency.
    • Friendly demeanor.
    • Team player & leader.
    • A self-motivated driver (unafraid to roll up their sleeves and get to work).
    • Detail oriented.
    • Problem solving and critical thinking skills.
    • Ability to manage, lead, and organize a team.
    • An understanding of client needs, behaviors, and trends.

    Desired Skills

    • 4 year college degree
    • Previous training experience.
    • Fluency in a foreign language.
    • Familiarity with account managing software.

    Position reports to Manager, Customer Success Managers
  • 13 Days Ago

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Customer Success Manager Anti-Piracy
  • OpSec Security
  • Meridian, ID FULL_TIME
  • “Build your career in the fascinating and challenging world of Cyber Security” OpSec is the leading provider of brand protection, serving some of the most iconic brands and leading governments around ...
  • Just Posted

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Customer Success Representative
  • Fabulously Clean House Cleaning
  • Nampa, ID FULL_TIME
  • We are growing thanks to our AWESOME staff and need a Sales/Customer service Rockstar to join our team immediately!Fabulously Clean House Cleaning is a local residential cleaning company looking to gr...
  • 26 Days Ago

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Customer Success Representative
  • Pingman Tools
  • Boise, ID FULL_TIME
  • OverviewAs the primary point of contact for our global user base, the customer support advocate is responsible for helping with any and all questions about Pingman Tools products and services. Helping...
  • 1 Month Ago

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Virtual Client Success Manager
  • American Income Life Insurance Company
  • Boise, ID FULL_TIME
  • DISCLAIMER: APPLICANT MUST RESIDE IN THE U.S. TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED* Are you ready to join the forefront of AO’s unparalleled growth...
  • 4 Days Ago

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Practice Success Manager
  • Jobot
  • Boise, ID FULL_TIME
  • Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!Job detailsOutside role--no office to report to!This Jobot Job is hosted by Kelly BreenAre you a fit? Ea...
  • 5 Days Ago

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0 Customer Success Manager jobs found in Alta, WY area

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Customer Service Associate - Temporary
  • Idaho State Job Bank
  • Rexburg, ID
  • Customer Service Associate - Temporary at Walgreens in REXBURG, Idaho, United States Job Description Job Description: + ...
  • 6/13/2024 12:00:00 AM

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Customer Service Assistant/Supervisor
  • Admiralslots
  • Ashton, ID
  • **Customer Service Assistant/SupervisorPermanent (Part-Time)** **Job Description** ****Contracted Hours 20 hrs per week*...
  • 6/13/2024 12:00:00 AM

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Retail Cashier/Customer Service
  • Idaho State Job Bank
  • Ashton, ID
  • Retail Cashier/Customer Service at Jacksons in Ashton, Idaho, United States Job Description Retail Cashier/Customer Serv...
  • 6/12/2024 12:00:00 AM

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Customer Support Associate (Work From Home)>
  • Fanatics
  • Rexburg, ID
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $25 per hour / EST hours - As a Customer Support Associate you'll...
  • 6/12/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Snap! Mobile
  • Rexburg, ID
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, Dental & Vision / PTO / 401K match ...
  • 6/12/2024 12:00:00 AM

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Customer Service Representative
  • Department Of Agriculture
  • Jackson, WY
  • Summary This is an open and continuous announcement. See Additional Information section for more information. Applicatio...
  • 6/11/2024 12:00:00 AM

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Fantasy Customer Support Associate (Work From Home)>
  • Underdog Fantasy
  • Rexburg, ID
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $20-hr / Unlimited PTO / Health, dental & vision / 401k match / H...
  • 6/10/2024 12:00:00 AM

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Retail Customer Service Associate
  • FedEx Office
  • Jackson Hole, WY
  • POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing ...
  • 6/4/2024 12:00:00 AM

Alta is a census-designated place (CDP) in Teton County, Wyoming, United States. The population was 394 at the 2010 census. It is part of the Jackson, WY–ID Micropolitan Statistical Area, between Driggs, Idaho and the Grand Targhee Resort. Alta is located near the state line with Idaho, about 6 miles (10 km) east of Driggs, Idaho, at an elevation of 6,440 feet (1,963 m) above sea level. According to the United States Census Bureau, the CDP has a total area of 8.3 square miles (21 km2), all of it land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$60,835 to $84,700
Alta, Wyoming area prices
were up 2.5% from a year ago