Customer Success Manager jobs in Sarasota, FL
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success Representative
- Quality Enclosures
-
Sarasota, FL
FULL_TIME
-
About Us:Quality Enclosures, Inc. manufactures the highest quality shower enclosures and tempered glass with unmatched customer service. Consisting of multiple tempering and manufacturing facilities throughout the eastern United States, Quality Enclosures is a family-owned and operated company devoted to our employees – YOU make us the best at what we do! The Quality Enclosure philosophy is “hire to retire” and we’re excited to have you join our growing family.Primary Responsibilities:The Customer Success Representative (CSR) position requires individuals who are experienced in managing customer relationships. This role goes beyond basic customer service and requires talented individuals with experience in building customer relationships, trust, and loyalty.The CSR is responsible for interpreting customer-submitted drawings, entering configuration details into the order/quote entry system, and ensuring customer satisfaction from order entry through delivery. These responsibilities require intermediate computer skills and the ability to navigate several applications simultaneously. CSRs are required to efficiently manage large amounts of often sensitive or confidential information. CSRs are responsible for tracking, sorting, identifying, and interpreting data as well as providing the customer with suitable options and/or alternatives when items are out of stock or have long lead times. This requires gaining a thorough knowledge of the shower enclosure industry through previous work experience, on-the-job training, and the ability to learn and retain information.Summary of Job Duties:
- Translate customer data and accurately enter configurations into data entry system
- Ensure all orders are entered on the day received, prior to cutoff
- Work directly with customers to resolve any inconsistencies or questions related to orders
- Proofread orders prior to submitting, ensuring data entry accuracy to minimize errors
- Escalate orders that do not comply with our safety standard specifications to team lead
- Interpret and enter a high volume of customer orders efficiently and accurately
- Meet order and quote entry deadlines
- Ensure all quotes are returned to customers within four business hours of receipt
- Follow company guidelines and processes for data entry best practices
- Provide feedback to improve or update documented processes and procedures
Customer Relations:- Build solid customer relationships utilizing outstanding customer service skills
- Understand your customer
- Personalize your communication
- Exceed customer’s expectations
- Communicate consistently and confidently
- Create value for the customer
- Build trust and loyalty
- Professionally engage customers in both written and verbal communications to resolve issues related to customer orders, quotes, and deliveries
- Assist customers with all inquiries, including order status, general questions, pricing, quoting, etc.
- Escalate customer inquiries, as required, following proper protocol
- Maintain ownership and accountability for customer issues through resolution
- Attend all scheduled customer success training sessions
- Actively participate in all team and company meetings
- Share thoughts and ideas to improve customer relations and ensure the success and growth of our customers and the organization
- Identify and share opportunities to improve processes and systems within the Customer Success Team
- Document processes and best practices, and create SOPs and reports, as assigned
- Work within a team environment with a focus on ensuring the success of the team, not the individual
Education, Experience & Skills Required:- High School Diploma or Equivalent
- Experience in customer account management
- Experience building customer relationships
- Strong customer service skills
- Professional and courteous attitude
- Excellent written and verbal communication skills
- Strong organizational skills
- Ability to prioritize workload and meet deadlines
- Ability to multitask and work independently
- Ability to use logical thought processes to resolve issues and find alternative solutions
- Ability to read and translate customer drawings related to shower enclosures
- Mathematical skills including addition, subtraction, multiplication, division, fractions, and decimals are required
- Proficiency with reading a tape measure
- Intermediate experience with Microsoft Word, Excel, and Outlook
- Technical background preferred, but not required
Working Conditions:The CSR works primarily indoors but may have exposure to warehouse and production areas. All employees should be aware when walking through warehouse areas there may be exposure to sharp and rapidly moving equipment, sharp tools, and materials. Caution must be used when walking through the warehouse and loading docks to stay clear of production workers. Proper PPE is required in the warehouse and production areas.
- 25 Days Ago
DMO Success Manager
- Miles Partnership, LLC
-
Sarasota, FL
FULL_TIME
- DMO Success Manager, Tourism Exchange USA ABOUT TXUSA: Tourism Exchange USA is a B2B digital tourism marketplace that facilitates the real-time exchange of live inventory between suppliers and distrib...
- 29 Days Ago
Amazon DSP Delivery Driver Sarasota, FL
- Success Beyond Boundaries Enterprises.
-
Sarasota, FL
FULL_TIME
- Job description Success Beyond Boundaries Enterprises, LLC is a Delivery Service seeking enthusiastic, team players to deliver Amazon packages. DSPs are independent businesses that partner with Amazon...
- 2 Days Ago
Customer Development Manager
- Coke Florida
-
Sarasota, FL
FULL_TIME
- Who We Are: Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler...
- 21 Days Ago
Customer Care Manager/Scheduler
- BrightStar Care of North Sarasota
-
Sarasota, FL
FULL_TIME
- Summary:Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Manager is responsible for scheduling of field staff, mana...
- 3 Days Ago
Customer Service Manager
- Taylor Morrison
-
Sarasota, FL
FULL_TIME
- Job Description SummaryAs a Customer Service Manager working for Taylor Morrison you will be responsible for managing the Division's warranty team including developing and maintaining a strong profess...
- 10 Days Ago
Filters
- Current Active Filter
- Sarasota, FL
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Success Manager jobs found in Sarasota, FL area
Customer Service Associate
- Southeastern Grocers
-
Sarasota, FL
- The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly cu...
- 4/25/2024 12:00:00 AM
Customer Service Associate FT
- Southeastern Grocers
-
Port Charlotte, FL
- The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly cu...
- 4/25/2024 12:00:00 AM
Sales & Customer Service Associate
- Massage Envy
-
Lutz, FL
- Overview: Where Better Careers Begin! Massage Envy Lutz Do you have a passion for helping others? At the Massage Envy Lu...
- 4/25/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Bradenton, FL
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
Sales & Customer Service Associate
- Massage Envy
-
Ruskin, FL
- Overview Overview: Where Better Careers Begin! Massage Envy - Sun City Center: 3726 Sun City Center Blvd, Suite 102, Rus...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Ollie'S Bargain Outlet
-
Saint Petersburg, FL
- Join our team and live the Ollie-tude!: (Ollie's Core Values) * BE A TEAM PLAYER- Associates are expected to be supporti...
- 4/23/2024 12:00:00 AM
Customer Service Associate FT
- Southeastern Grocers
-
Sun City Center, FL
- The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly cu...
- 4/23/2024 12:00:00 AM
Customer Service Associate
- Wawa, Inc.
-
Venice, FL
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/22/2024 12:00:00 AM
About Sarasota, Florida
Sarasota (/ˌsærəˈsoʊtə/) is a city in Sarasota County on the southwestern coast of the U.S. state of Florida. The area is renowned for its cultural and environmental amenities, beaches, resorts, and the Sarasota School of Architecture. The city is at the southern end of the Tampa Bay Area, north of Fort Myers and Punta Gorda. Its official limits include Sarasota Bay and several barrier islands between the bay and the Gulf of Mexico. According to the U.S. Census Bureau, in 2013 Sarasota had a population of 53,326. In 1986 it became designated as a certified local government. Sarasota is a prin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$56,811 to $79,101
Sarasota, Florida area prices
were up 1.5% from a year ago
were up 1.5% from a year ago