Customer Success Manager jobs in Virginia State University, VA
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success Associat
- PGT Innovations
-
Prince, VA
FULL_TIME
-
Summary:Serves as a primary point of contact to a complex customer base consisting of both assigned or unassigned accounts. Works to delight customers by performing the following duties.What You'll Do:Essential duties and responsibilities include the following. Other duties may be assigned.
- Works to resolve customer inquiries with a focus on customer satisfaction.
- Discusses, interprets, and edits orders and quotes in the ERP Systems and CRM Systems. Orders are received, through phone calls, or CRM Systems for a wide range of standard and special products and services.
- Prepares and sorts documents and identifies data to be entered.
- Completes quotes and delivers to customer within the response time frame. Will communicate extensively through CRM Systems to other PGT departments and customers.
- Works Closely with Product and Drawing Specialists for assistance with complex orders or quotes.
- Identify and assesses customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meets personal and customer success associate’s teams KPI’s.
- Collaborates with teammates to ensure customer satisfaction.
- Initiates calls to distributors to resolve questions, inconsistencies, or missing information.
- Compiles, sorts, and verifies the accuracy of data to be entered.
- Ensures accuracy of orders including supplying missing or misstated information, corrects discrepancies involving product selections, and calculates data related to orders when necessary.
- Handles customer questions or challenges, provides appropriate solutions and alternatives. Follows up with resolution within response time frame.
- Confers with other departments within the company to resolve customer issues.
- Provides information to distributors, including verifying and extending pricing for orders, clarifying terminology for customers, accessing orders in ERP and CRM systems, checking conditions of sales, shipping, and handling instructions.
Who You Are:- Solves problems or resolves inquiries for customers and co-workers, including investigating order documentation to determine errors, handles requests for adjustments in orders and billing, retrieves orders already submitted to manufacturing, orders replacement product, enters RMAs, Credits, Debits and assisting various departments with questions on orders.
- Resolves customer conflicts to resolution within assigned discretion, escalates conflicts beyond assigned discretion.
- Makes effective decisions to meet the needs of the customer with little oversight.
- Provides support to external sales team.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Must be able to work independently and have excellent time management and organizational skills.
- Must possess conflict management skills.
- Strong writing and reading comprehension skills required.
EDUCATION and/or EXPERIENCE- General knowledge of PGTI products.
- General understanding of ERP and CSM systems. Must be able to enter quotes, orders, and convert quotes into orders.
- Requires proficiency in MS office, and other systems that may be required.
- Experience in Business-to-Business customer support preferred.
Who We Are:
LANGUAGE / COMMUNICATION SKILLS
Requires good written and verbal communication skills to communicate with both internal and external customers.MATHEMATICAL SKILLSRequires some simple calculations.REASONING ABILITYMust be able to recognize errors, inconsistencies, or missing data in source documents or in the entry systems.At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more – from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.
WHY WE’RE DIFFERENT
Every day we look for opportunities to grow and achieve greatness – together.This isn’t an “everyone for themselves” environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.
Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.- Our collaborative group.
- Our understanding family.
- Our strong team.
Working together to inspire greater opportunity for our customers, our community, and our team members.
WHAT WE OFFER- Competitive compensation
- Career advancement opportunities
- Medical coverage
- Dental coverage
- Tuition reimbursement
- Employee stock purchase plan
- 401k matching
- Profit sharing
- Paid time off
- Volunteer time off
PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental orphysical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories. - 1 Month Ago
Customer Service Manager (CSM)
- Food Lion
-
Chester, VA
FULL_TIME
- Job Title: Customer Service Manager Job Code: 401 Department: Front End Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goa...
- 14 Days Ago
FT Assistant Manager Customer Service
- Food Lion
-
Colonial Heights, VA
FULL_TIME
- Address: USA-VA-Colonial Heights-#11 Dunlop Village Circle Store Code: Store 00545 Front End (7212090) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities...
- 2 Days Ago
FT Assistant Manager Customer Service
- Food Lion
-
South Hill, VA
FULL_TIME
- Address: USA-VA-South Hill-715 E. Atlantic Street Store Code: Store 02622 Front End (7235241) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve...
- 5 Days Ago
Customer Service Manager - State Farm Agent Team Member
- Van Andersen - State Farm Agent
-
Chester, VA
FULL_TIME
- Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
- 12 Days Ago
Assistant Office Manager - State Farm Agent Team Member (Customer Relations Focus)
- Zinsou Ayihonsi - State Farm Agent
-
Chester, VA
FULL_TIME
- Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Assistant Office Manager - State Farm Agent Team Member (Customer Relations...
- 24 Days Ago
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0 Customer Success Manager jobs found in Virginia State University, VA area
Verizon Customer Service Associate
- A&H Management
-
Chesterfield, VA
- WE ARE HIRING A SPIRITED VERIZON CUSTOMER SERVICE ASSOCIATE TO JOIN OUR TEAM! Are you excited to bolster your customer s...
- 4/27/2024 12:00:00 AM
Customer Service Associate - Temporary
- PSG Global Solutions
-
Richmond, VA
- Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provide...
- 4/27/2024 12:00:00 AM
Sales & Customer Service Associate
- Massage Envy
-
Williamsburg, VA
- Overview: Are you seeking a company that you can advance with and allows you to help others start their wellness journey...
- 4/27/2024 12:00:00 AM
Customer Service Associate
- Raising Cane's
-
Glen Allen, VA
- $16.25 per hour - $17.75 per hour As an important part of our team, Customer Service Associates impact all areas of the ...
- 4/26/2024 12:00:00 AM
Customer Service Associate
- Wawa, Inc.
-
Colonial Heights, VA
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/25/2024 12:00:00 AM
Customer Service Associate
- Wawa, Inc.
-
Midlothian, VA
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Wawa, Inc.
-
Sandston, VA
- The Customer Service Associate works in support of the store management team to facilitate and perform a variety of task...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Wawa, Inc.
-
Virginia State University, VA
- The Customer Service Associate works in support of the store management team to facilitate and perform a variety of task...
- 4/23/2024 12:00:00 AM
About Virginia State University, Virginia
Virginia State University (VSU), also known as Virginia State, is a historically black public land-grant university in Ettrick, Virginia. Founded on March 6, 1882 (1882-03-06), Virginia State developed as the United States's first fully state-supported four-year institution of higher learning for black Americans. The university is a member school of the Thurgood Marshall College Fund....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$57,946 to $80,682
Virginia State University, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago