Customer Success Specialist jobs in Detroit, MI
Recently Added Customer Success Specialist jobs
Junior Customer Success Specialist
- Autobooks
-
Detroit, MI
FULL_TIME
-
Autobooks works hard to make small business banking simple. Through our partnerships with banks and credit unions, small business owners can gain access to a modern suite of tools to help make running their business easier.When you join Autobooks, you're joining a team dedicated to small business growth. We want your ideas, passion and experience to continue improving what we offer.
Ready to help change what it means to do small business? Let's talk.The Role: Junior Customer Success SpecialistAs a Junior Customer Success Specialist, you will provide our small and medium business (SMB) customers with proactive support to effectively grow their businesses with Autobooks. Our Customer Success Specialists focus on particularly critical aspects of growth: onboarding SMBs who have recently enrolled in Autobooks, consultatively training them on effective use of the platform, and guiding them through processing their first payments.In this role, you will play a key part in the user activation and retention strategies of a fast-paced, high growth startup; providing a white-glove experience for our newest SMBs to ensure they become highly successful users. You will also work with a portfolio of users with more tenure, ensuring they continue to have a great experience and are getting the most out of Autobooks. As such, you should be a person who has a strong work ethic, excellent written and verbal communication skills, is deeply passionate about helping small businesses succeed, and always strives to provide the best customer experience.Responsibilities:- Be the “face of the company” by interacting with SMB customers by phone and email to help onboard them to Autobooks
- Run one-on-one product trainings with small businesses across dozens of industries to drive growth
- Communicate thoughtful, customized solutions to SMBs to help them successfully rely on Autobooks to manage their business
- Develop and maintain a mastery of the Autobooks platform and its functionality
- Run targeted qualitative research projects, summarize findings, and identify solutions
- Collaborate with Product, Marketing, Risk, Account Management, and Support teams to provide a superlative customer experience
- Leverage a variety of customer success software tools, including a CRM, to independently track customer interactions and activities
- Manage email inboxes, ensuring prompt, effective, and thorough communication to SMBs
- Consistently demonstrate professionalism and integrity to small businesses and teammates alike
Required Experience/Skills:- Must be able to work 2-3 days per week at our Downtown Detroit HQ
- Ability to work in a fast-paced environment with a go getter mentality
- 1-3 years' experience in a customer success or sales role highly preferred
- Experience onboarding individuals or small businesses to new software tools preferred
- Tech savvy – experience working and managing a CRM
- Enjoys working with others and building relationships
- Ability to consistently hit quotas or KPIs
- Ability to independently stay organized and operate efficiently under time and resource constraints
- Manage your own calendar and work autonomously
- Excellent verbal and written communication skills
- High levels of empathy and patience
- Passion for helping people/small businesses succeed
Job Type:- Full Time
Benefits and Perks:- Flexible, entrepreneurial work environment
- Open and fun workspace in downtown Detroit
- Casual dress code
- Healthcare: health insurance, dental coverage, life and disability insurance
- 401k plan and Paid Time Off
- Free parking
- High growth
Job Location:- Detroit, MI
- 11 Days Ago
Customer Success Specialist - Software
- Waltonen
-
Troy, MI
FULL_TIME
- Junior Customer Success Specialist - Engineering & Manufacturing Software Company Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empow...
- 25 Days Ago
Junior Customer Success Specialist
- Waltonen
-
Troy, MI
FULL_TIME
- Junior Customer Success Specialist - Engineering & Manufacturing SoftwareCompany Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowe...
- 28 Days Ago
Customer Success Specialist
- Stahls Inc
-
Saint Clair, MI
OTHER
- This is a remote role requiring that you live in one of the states where we currently have business operations (AL, AZ, FL, IN, KS, LA, MA, MD, MI, OH, PA, TX, UT, VA, WA). Why join GroupeSTAHL? We va...
- 1 Month Ago
CUSTOMER SUCCESS SPECIALIST
- Truck-Lite
-
Southfield, MI
FULL_TIME
- Description JOB DESCRIPTION: Specific duties will include: New customer onboarding and user interface training. Partners with customers to develop strategies that ensure best use of the product and ac...
- 1 Month Ago
Customer Success Specialist
- GROUPESTAHL
-
St Clair Shores, MI
OTHER
- Job Details Level: Experienced Job Location: GRP Corporate - St Clair Shores, MI Salary Range: Undisclosed Job Shift: Day DescriptionThis is a remote role requiring that you live in one of the states ...
- 1 Month Ago
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0 Customer Success Specialist jobs found in Detroit, MI area
Client Service Associate
- TalentWealth
-
Northville, MI
- TalentWealth Recruiting, a boutique financial services recruiting firm, is recruiting for an exciting opportunity. An in...
- 4/25/2024 12:00:00 AM
Client Service Specialist
- Kaizen Financial Group
-
Shelby Township, MI
- Job Description Job Description It is time to explore new challenges in your career. Kaizen Financial Group is an indepe...
- 4/25/2024 12:00:00 AM
Client Service Associate
- Talentwealth
-
Northville, MI
- TalentWealth Recruiting, a boutique financial services recruiting firm, is recruiting for an exciting opportunity. An in...
- 4/25/2024 12:00:00 AM
Sr. Director, Product Management - Coding
- R1 RCM
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Detroit, MI
- Sr. Director, Product Management - Coding The Sr. Director of Product will be responsible for both strategic and tactica...
- 4/25/2024 12:00:00 AM
Tax Japanese Business Network (JBN) Associate - Summer / Fall 2024
- PwC
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Detroit, MI
- A career within PwC Private will provide the opportunity to help private companies with a range of business advisory nee...
- 4/25/2024 12:00:00 AM
Remote Online Social Media Coordinator
- Why Knot Travel
-
Detroit, MI
- Job Description Position Overview: In this role, you will demonstrate excellent communication skills via phone, social m...
- 4/24/2024 12:00:00 AM
Private Client Service Associate
- Alexander Legacy Private Wealth Management
-
Detroit, MI
- Job Description Job Description We are looking for a Rockstar that loves going above and beyond to provide a stellar cli...
- 4/23/2024 12:00:00 AM
Marketing Coordinator (Entry Level)
- Boundless Promotions
-
Hamtramck, MI
- Boundless Promotions believes in leadership. We are in immediate need of an incredible Marketing Coordinator to take a u...
- 4/22/2024 12:00:00 AM
About Detroit, Michigan
Detroit (/dɪˈtrɔɪt/, locally also /ˈdiːtrɔɪt/; French: Détroit, lit. 'strait') is the largest and most populous city in the U.S. state of Michigan, the largest United States city on the United States–Canada border, and the seat of Wayne County. The municipality of Detroit had a 2017 estimated population of 673,104, making it the 23rd-most populous city in the United States. The metropolitan area, known as Metro Detroit, is home to 4.3 million people, making it the second-largest in the Midwest after the Chicago metropolitan area. Regarded as a major cultural center, Detroit is known for its co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Specialist jobs
$47,096 to $59,550
Detroit, Michigan area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Success Specialist do?
Customer Success Specialist in Atlanta, GA
Set SLAs and KPIs for the team and provide insights on that improve efficiencies and optimize inbound and outbound demand gen efforts.
February 23, 2023
Customer Success Specialist in Denver, CO
Maintains inbound and outbound collection communications within client deadlines and requirements.
February 26, 2023
Customer Success Specialist in Indianapolis, IN
Consultative sales support exposure – cross-selling, upselling and renewal experience with customers.
May 11, 2023