Customer Success Specialist jobs in Layton, UT

Description

ROOLEE is a fast-growing online retailer specializing in women’s clothing. We are looking to expand our Customer Success team! At ROOLEE we strive to offer personalized customer service to maintain the “family-owned” feeling. If you have excellent interpersonal skills, excel at working on teams, and have the desire to help people - this is a great fit for you!

Benefits include:

• Competitive pay
• Full, paid training provided
• Employee discount
• Flexible vacation days
• Consistent schedule (No nights or weekends)

Job Type: Part-time (12-20 hours)

Requirements

In this position, you will be responsible for the following:

• Handle incoming customer service-related emails.
• Answer phone calls in a professional and welcoming manner.
• Message customers on our Live Chat website feature.
• Interact with customers on social media sites (Instagram, Facebook, etc.).
• Process returns and damaged item claims.
• Assist customers with lost packages.
• Answer shipping-related inquiries.
• Maintain inventory control.
• Other miscellaneous customer service duties.

Part-Time positions are available. Qualifications include:

• Strong verbal and written communication skills
• Fluent in basic computer skills
• Personable and kind
• Ability to work well on team projects
• Self-motivated