Customer Support Analyst jobs in Lake Charles, LA

At Cheniere, we provide the world with safe, reliable energy. But more than that, we provide opportunities for our talented employees to impact their communities every day. Our diversity is key to our continued success and forges a path where our culture supports greater equity and inclusion for our employees, customers, and beyond.

POSITION OVERVIEW

The Associate Analyst, Engineering Support reports to the Manager, Engineering Support. The position provides general support on a variety of Analyst activities performing standard to moderate complex engineering analysis. This position is responsible for the proper administration of tasks and actions on the company’s action tracking system including reporting to site leadership. 

This is a Non-Dot position.

RESPONSIBILITIES AND ESSENTIAL DUTIES

• Support production related notifications (PRN) weekly as the primary PRN coordinator and conducts a weekly meeting with team leaders to present the incidents, collect corrective actions per incident, and/or assign investigations to engineers per incident.
• Administer incident investigations and assigned actions within the company’s action tracking system, in tandem with the Health and Safety, and Process Safety teams.
• Manages and upkeeps document reservoir for documentation related to incident investigations and task management items.
• Compiles data for monthly departmental commitments report and submits to Manager for Manager review and approval and submits.
• Compiles data for Alignment efforts and submits to Manager for manager review and approval.
• Compiles raw data from analysis performed by third parties and assembles into report form for review by responsible discipline engineers and Manager.
• Complies raw data, perform analyses them and propose mitigations to gaps or deviations identified.
• Collect and consolidate working schedules including holiday’s coverage for Engineering Services.
• Participate in action tracking software improvements.
• Manages the facility operational action list and reports metrics to Management.
• Manages the facility production incident report registry and reports metrics to Management.
• Supports the Departments year departmental Goals and Initiatives. Reviews the Initiatives monthly with Manager and discipline leads, updates, revises, and adjust/adds actions to operational action registry. Ensures coordination, data alignment and consistency. Reports metrics against initiatives plan.
• Supports business-related reporting for Engineering Services.
• Supports with business process optimization and assurance within Engineering Services. 
• Provides Business/ Budget/ Forecasting Process Support.
• Aids Lead Engineers in data gathering of Key Performance Indicators (KPI) for all equipment for increased efficiency and reduced downtime. 
• Works closely with Engineering Services Manager and Lead Engineers in developing Safety/Reliability/Asset Integrity and Production Optimization initiatives. 
• Supports capital projects group with SCM support as needed. 
• Completes all Regulatory Training as required.
• The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

KNOWLEDGE AND SKILLS: 

Knowledge:

This position requires an understanding of the company’s organization, functions, roles, and responsibilities. Advanced knowledge of office protocol, customer service philosophies, document management methodologies and procedures, and automated online system applications is required. Must be fully functional and self-directed with the ability to manage competing priorities.

Skills:

• Exceptional written, verbal, and interpersonal communication skills. 
• Exceptional problem solving and analytical skills. 
• Expert administrative and communication abilities are required. 
• Must possess an acute sensitivity to safety issues in a hazardous environment. 
• Must be an effective communicator at all levels of an organization and with individuals and groups from different disciplines, industries, and governmental agencies and exhibit exceptional written, oral, and interpersonal communication skills. 
• Must have strong and effective organizational skills and proven capability to manage multiple projects. 
• Expert computer knowledge including Microsoft Office Suite including Word, Excel, Access, Visio, Project and PowerPoint, automated document management applications, and the aptitude to continually learn new software or applications is required. 
• Must have strong and effective organizational skills and proven capability to manage multiple projects and tasks assigned.
• Team player with the ability to work with a multi-disciplinary team.
• Ability to manage projects independently with minimal supervision.

EDUCATION AND EXPERIENCE 

Education and Certifications:  Associate’s degree required. Bachelor’s degree is a plus.

Experience: 0 years of relevant business or industry experience in engineering environment. LNG experience is a plus.

DIRECT REPORTS

No direct reports.

FREEDOM TO ACT

• Proactively identifies opportunities to improve efficiency and performance of activities normally assigned to this position. Ensures improvements satisfy company requirements, policies, and guidelines. Independently shares knowledge and appropriate documentation with other Administrative Staff at the Terminal, other departments at the Terminal, and with appropriate contacts based in Houston.
• Ability to multi-task and function in a highly dynamic atmosphere; must exercise discretion independently. 

WORK CONDITIONS 

• Job is performed in an industrial plant environment. 
• Occasionally, work may be performed from home, after normal work hours, or on weekends.
• Limited travel is required as business conditions dictate.
• Subject to drug and alcohol testing, per applicable federal regulations or as required by Cheniere.
• While performing the duties of this job, the employee is often required to stand, walk, sit, climb stairs, work at height above ground on stairs and catwalks, balance, stoop, kneel, crouch, talk or hear, smell, type, and write. 
• Must be able to board a ship via a gangway, climb to the top of a tank (200 steps), scale a vertical steel ladder up to forty feet or more in height, and lift and move objects weighing up to 50 pounds.
• While performing the duties of this job, the employee will work indoors and outdoors, and be exposed to year-around weather conditions, ocean environment, and noise. There is a considerable number of outdoor activities involved.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Required to obtain mandated certification by attending Company-sponsored training in basic first aid and CPR.
• Must maintain a Transportation Worker Identification Credential (TWIC) card in good standing status.

ADA JOB REQUIREMENTS

Reasonable accommodations will be made to ensure that the essential functions of the job can be performed and not hinder the employee's performance due to physical or mental disability.

EQUAL EMPLOYMENT OPPORTUNITY

Cheniere Energy is an equal-opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.