Customer Support Lead jobs in New York, NY

DESCRIPTION

This position attracts and serves customers by providing product and service information on and at events and promotions.

TIC New York values balance between hard-work and play. We know how to have fun. TopGolf, Bowling, Pizza Nights, and Karaoke are some team activities you can expect… We conduct team building activities on a weekly basis. Successful applicants will have a great opportunity to network while having fun.

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  — Attracts potential customers by answering product and service questions; suggesting information about products and services.
• — Opens customer accounts by recording account information.
• — Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• — Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• — Contributes to team effort by accomplishing related results as needed.

Our training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long-term customer loyalty.