Customer Support Representative jobs in Birmingham, AL

Customer Support Representative - Position Overview:

As a Customer Support Rep, you’ll join a proactive support team dedicated to helping customers achieve success with Linq. This entry-level position blends traditional customer support with value-focused engagement to drive customer satisfaction and retention.

Key Responsibilities:

Customer Support and Engagement:

• Act as the first line of support for customer inquiries via phone, email, and chat.
• Guide users through Linq’s features, providing effective solutions to their questions and challenges.

Proactive Outreach:

• Engage with customers to help them achieve “value events” that maximize their Linq experience.
• Anticipate and address potential issues to promote satisfaction and retention.

24/7 Availability:

• Participate in a rotating schedule, including night shifts, to provide reliable, round-the-clock support.
• Ensure customers have consistent access to assistance whenever needed.

Insight Collection and Documentation:

• Document interactions and insights in our CRM to enhance our support strategy and drive improvements.
• Act as a voice for customer feedback to support continuous product and service refinement.

Qualifications:

Education: High school degree or equivalent

Experience: Entry-level; customer service experience is a plus.

Skills:

• Strong verbal and written communication skills.
• Detail-oriented, with a proactive approach to problem-solving.
• Comfortable working in a team setting and adapting to a rotating schedule.
• Nice-to-haves: Familiarity with CRM or support tools; Experience in a fast-paced support or customer engagement environment.

Personal Attributes:

• Empathetic, customer-first mindset.
• Strong organizational and multitasking abilities.
• Eager to learn and adapt to evolving customer needs.
• Collaborative and dependable in a team-focused role.

Benefits:

• Health, dental, and vision insurance for full-time employees
• Retirement savings plan.
• PTO and holidays.
• Structured training and development opportunities.
• Pathways for career advancement in customer success or advanced support.
• Direct impact on customer satisfaction in a high-growth startup.