Customer Support Specialist jobs in California

Top Skills:
? Jira projects with advanced expertise in tool administration of Jira/Confluence.
? Strong knowledge of Jira plug-ins and add-ons like EazyBI & ScriptRunner
? Strong knowledge of JQL to construct custom dashboards, advanced filters, and reports

About this role:
We are looking for a highly motivated individual with strong experience in administration and configuration of Atlassian Jira & Confluence software suite. This role will manage and coordinate changes in the Jira in collaboration with our Project, Program, Product and Engineering Managers. These changes can range from process improvements, managing and customizing JIRA projects/workflows, and establishing reporting. As a Subject Matter Expert, this position will take an active role within the team to help drive process improvements around the Jira structure and how we organize the projects and team along with configuration and management of Jira and Confluence. They will also collaborate with internal customers to understand requirements, implement changes, test, and document.
This role requires the resource to be working from Mountain View Office 3 days a week (Tu,We,Th).
Responsibilities
? Support multiple sites with Jira and Jira Service Management including creating complex Jira workflows, project setup and workflows, layout, field configurations, screen schemes, permission schemes, notification schemes, custom fields, automation, agile boards, and dashboard configuration
? Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows and identify where functionality needs to improve to meet user requests; propose Jira add-ons and plugins to enhance productivity, then follow through according to our processes to install, test, and roll out
? Configure plans with Advanced Roadmaps and propose, implement and rollout solutions involving changes to team projects to satisfy requirements
? Create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports
? Configure Confluence pages with Jira dashboards and reports and implement and enforce JIRA hygiene practices; use Confluence to document detailed processes related to the use of Jira for different project lifecycle phases such as Requirements Intake, Roadmap Planning, Execution, Delivery, and Support
? Collaborate with teams across the organization to align and streamline project configurations to expedite the rollout of standard ways of working; conduct workshops and training on Jira and Confluence such as tools usage, new functionality or features, best practices, etc.

Requirements
? 5 years of experience administering Jira projects with advanced expertise in tool administration of Jira/Confluence. Proficiency in Atlassian tool suite is a plus (Jira Align knowledge is an asset)
? Strong knowledge of Jira plug-ins and add-ons like EazyBI & ScriptRunner
? Strong knowledge of JQL to construct custom dashboards, advanced filters, and reports
? Process oriented mindset with strong experience enabling enterprise-level processes using Jira and Confluence and ability to effectively communicate and present new solutions, ideas and process (must be comfortable presenting to large teams)
? Excellent technical troubleshooting skills and process implementation skills
? Working knowledge of Agile (Scrum, Kanban, Scrumban) methodologies is a MUST
? Ability to work with diverse teams across different time zones

Job Type: Contract

Pay: $60.00 - $80.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• Jira: 4 years (Required)
• Linux: 5 years (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Mountain View, CA 94043 (Preferred)

Ability to Relocate:

• Mountain View, CA 94043: Relocate before starting work (Preferred)

Work Location: In person