Customer Training Specialist jobs in Carrollton, TX

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Treatment Specialist
  • Management & Training Corporation
  • Dallas, TX FULL_TIME
  • Overview

    Pay: $16.00 per hour

    Schedule: Full-Time, Monday – Friday, 8-hour shift

    Benefit package includes:

    • Medical, vision, and prescription drug benefits
    • Dental benefits
    • Life insurance
    • Accidental death and dismemberment insurance
    • Short-term and long-term disability benefits
    • 401(k) retirement plan
    • Employee assistance program
    • Paid time off (PTO)
    • Paid holidays
    • Bereavement leave
    • Civic duty and military leave

    Impact lives with Management & Training Corporation (MTC)! At the Hutchins State Jail in Dallas, Texas, our foundation is based upon the philosophies of caring about others, giving back, and making a social impact. We provide a safe and secure working environment for our staff while helping an at-risk population receive the treatment necessary for success on their road back to a healthy, productive life.

    Essential Duties:

    • Provides didactic sessions according to designated curricula within the program. Presents education and life skills classes to assist offenders with basic education on these topics.
    • Maintain a Therapeutic Community (TC) within the facility working closely with correctional staff to create a living environment that is peer driven,
    • Guides and assists offenders in complying with facility rules and regulations. Supervises offender work functions in accordance with program policies such as morning wake up routines according to established schedules.
    • Monitors offender behavior and reports incidents, inappropriate or unusual behaviors to appropriate treatment team staff. Notifies appropriate personnel of offenders failing to comply with policies and procedures.
    • Maintains offender and other records regarding services provided to include workload statistics; compiles data and submits reports and related documentation as appropriate.
    • Assist with development of an Individual Progress Summary for each offender to reflect the evaluation results together with comments about the offender's level of participation and quality of completion in the SAFPF/IPTC programs.
    • Adheres to the core functions within practicum guidelines of Department of State Health Services LCDC-I licensure and Texas Certification Board of Addictions Professionals CCJP-A certification.
    • Promote the development of positive social skills through modeling appropriate behaviors and intervening when inappropriate behaviors are observed; provide regular feedback to staff regarding social skills procedures and intervention techniques.

    Qualifications:

    • Graduation from an accredited high school or equivalent (GED).
    • Associate's degree in the field of psychology, sociology, counseling, social work, criminal justice, education, nursing, or health is preferred; related experience is a plus.
    • Experience with Microsoft Office Suite or equivalent word processing, spreadsheet, database, or presentation software programs preferred.
    • Valid driver's license in the state of Texas with an acceptable driving record required, unless waived by management.
    • Must successfully complete the following training programs: TDCJ Approved Correctional Awareness Training (CAT), Training for Trainers (T4T), and Cognitive Intervention Programming (CIP).
    • Within 180 days of employment, must have a letter of registration as a Cl from the Texas Department of State


    Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.

  • 2 Months Ago

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Supervisory, Human Resources Specialist.
  • Air Education and Training Command
  • Randolph, TX FULL_TIME
  • DutiesThe purpose of this position is to acts as the Site Supervisor for JBSA Randolph. Serves as the focal point for the automated NAF personnel data system for transaction problems and error resolut...
  • 5 Days Ago

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Fitness Sales Specialist
  • D1 Training - 45 Sports
  • Garland, TX FULL_TIME
  • Are you a Hard-Working, High-Energy, World-Class Salesperson looking to close deals & change lives while working for one of the fastest growing companies in the fitness industry? D1 Training is an ath...
  • 19 Days Ago

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Training Specialist
  • Texas Family Initiative LLC
  • Waxahachie, TX FULL_TIME
  • DescriptionTraining SpecialistEMPOWER’s Community Based Care program includes services to families that support the safety, permanency, and well-being of children in the conservatorship of the Departm...
  • Just Posted

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Training Specialist
  • Frisco ISD
  • Frisco, TX PART_TIME
  • Job Title: Training SpecialistReports to: Assistant Director of TransportationDept/School: TransportationWork Year: 226 daysBase Salary: $35,500 Actual salary will be calculated based on experience.Pr...
  • 5 Days Ago

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Training Specialist
  • K2view
  • Plano, TX FULL_TIME
  • K2View, a leading software product for Data Migration and Data Management, is seeking a full-time Training Specialist with the following qualifications: Gather information and course elements from tea...
  • 10 Days Ago

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0 Customer Training Specialist jobs found in Carrollton, TX area

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Customer Care Representative LII
  • Global Furniture Group
  • Carrollton, TX
  • Global Furniture Group, a leader in the workplace, education, healthcare + hospitality furniture industry has an immedia...
  • 6/7/2024 12:00:00 AM

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Customer Service Representative
  • Morrell Group / Womack Machine Supply Co
  • Dallas, TX
  • Job Type Full-time Description About Us Womack Machine Supply and Morrell Group have united to become an industry powerh...
  • 6/7/2024 12:00:00 AM

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Insurance Customer Service Agent (P&C Licensed)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: LOCAL REPRESEN...
  • 6/7/2024 12:00:00 AM

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Customer Service Representative
  • UASA
  • Carrollton, TX
  • Looking for help answering phones in the office and sorting parts for technicians. Willing to train Specific Responsibil...
  • 6/6/2024 12:00:00 AM

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Full-Time On-Site Call Center Representative
  • ValorVIP
  • Dallas, TX
  • POSITION OVERVIEW: CALL CENTER REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to su...
  • 6/6/2024 12:00:00 AM

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Insurance Customer Service Agent
  • ValorVIP
  • Dallas, TX
  • POSITION OVERVIEW: INSURANCE CUSTOMER SERVICE AGENT We are hiring insurance customer service agents to support inbound c...
  • 6/6/2024 12:00:00 AM

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Bilingual Collections Representative
  • ValorVIP
  • Dallas, TX
  • POSITION OVERVIEW: Bilingual Collections Representative Join our team and grow with us! We need account receivable speci...
  • 6/6/2024 12:00:00 AM

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Customer Service Tolling Representative (Entry-Level)
  • ValorVIP
  • Dallas, TX
  • POSITION OVERVIEW: INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS We are looking for Customer Service ...
  • 6/6/2024 12:00:00 AM

Carrollton is a city in Denton, Dallas and Collin counties in Texas, United States. As of the 2010 census, its population was 119,097, making it the twenty-third most populous city in Texas. According to the United States Census Bureau, Carrollton has a total area of 37.1 square miles (96.1 km2), of which 36.3 square miles (94.0 km2) is land and 0.81 square miles (2.1 km2), or 2.19%, is water. Carrollton is located in portions of three counties: Dallas County, Denton County, and Collin County....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Training Specialist jobs
$51,190 to $65,784
Carrollton, Texas area prices
were up 2.2% from a year ago

Customer Training Specialist
Manage daily caseloads effectively, ensuring customers progress appropriately through the onboarding lifecycle in order to become a paying customer.
October 04, 2022
Assist with development of training materials for new products, applications, or other required deliverables.
November 18, 2022
Performs root cause analysis of operational process issues and works closely cross functionally to research and resolve.
November 19, 2022
Communicate concisely back to Service Delivery service design changes and/or discrepancies identified during training.
December 24, 2022
Develop and manage global process frameworks ensuring these are consistent and relevant to company strategies, partnering with Global Customer Care team members to leverage best practices and ensure a high standard of effectiveness.
January 03, 2023
Collaborate with cross functional teams as well as Subject Matter Expert (SME) in developing detailed, use-case based training materials including classroom and virtual content.
January 13, 2023
Documents performance that does not meet standard, both tested and observed, and communicates feedback to management for consideration in retain/release decisions of non-performing civil service and temporary employees.
February 18, 2023
Demonstrated ability to apply adult learning principles in the development and delivery of training.
February 26, 2023
Train new and existing Customer Care colleagues to perform as highly skilled team members who respond to telephone, web chat, email inquiries while leveraging opportunities to refer additional products and services.
March 17, 2023
Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
May 09, 2023