Customer Training Specialist jobs in Flagstaff, AZ

Clarification from the agency

ALL U.S. CITIZENS. DIRECT HIRE AUTHORITY : These positions will be filled using Direct Hire Authority for this occupation.

CTAP and ICTAP candidates in the local commuting area.

Duties

• Serve as a regional Wildland Fire Training Specialist / Officer and technical advisor to the Regional Fire Management Officer.
• Responsible to formulate and coordinate the planning, development, implementation, documentation, and delivery of wildland fire training courses, regional succession planning, and workforce development.
• Provide program leadership and direction in fire management training for a regional BIA Fire Management Program.
• Works with the regional and unit fire management officers to assist with training needs through the design and development of comprehensive fire management training curriculum, courses, and materials
• Assures integration and coordination among these programs to ensure that training programs and materials reflect fire management policy direction, objectives, and regulations
• Evaluates inter-agency fire management training courses and assists in development of new national and regional courses to meet training needs and skills requirements.

Requirements

Conditions of Employment

• U.S. Citizenship Required
• You will be required to have federal payments made by Direct Deposit
• You may be required to successfully complete a probationary period
• A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
• If you are a male applicant born after 12 / 31 / 1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
• This position requires the incumbent to possess and maintain a valid state driver's license.

Qualifications

EXPERIENCE AND EDUCATION REQUIREMENTS : (OPM Operating Manual, Qualification Standards for Administrative and Management Positions and Individual Occupational Requirements for GS-1712 : Training Instruction Series)

BASIC REQUIREMENT FOR GS-1712 :

A. Undergraduate or Graduate Education - in a major field of study that is directly related to this position. Examples of directly related education : biological sciences, agriculture, natural resource management, chemistry, or related disciplines appropriate to the position such as environmental science, environmental management, earth science, and atmospheric science, or closely related to Training Instruction discipline appropriate to the position.

B. Specialized Experience - that demonstrates practical knowledge of this position and of the methods and techniques of instruction.

Examples of qualifying specialized experience include :

• Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).
• Supervising or administering a training program.
• Development or review of training / course materials, aids, devices, etc., and evaluation of training results.
• Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

IN ADDITION TO MEETING THE BASIC QUALIFICATION REQUIREMENT FOR THE GS-1712 SERIES, APPLICANTS MUST ALSO HAVE THE FOLLOWING :

• GS-09 : 1 year of specialized work experience equivalent to the GS-07 grade level in the Federal Service grade level or equivalent pay band in the Federal service (as described below);
• OR Master's or equivalent graduate degree; OR 2 full years of progressively higher-level graduate education leading to such a degree;

OR LL. B or J.D., in a field related to this position.

• Specialized experienceincludes at least 2 of the 4 following duties : 1.) Takes part in fire management training for a Fire Management Program, assisted with training needs through the design and development of comprehensive fire management training curriculum, courses, and materials;
• 2.) Monitors and tracks the development of training programs to achieve workforce capability and capacity goals at a local level;
• 3.) Provides oversight in areas of administrative operations in different components of the organization. 4.) Assists with defining viable career paths to ensure future fire, fuels, and aviation management personnel achieve experience, training, and education;

examines mechanism for career advising; and fosters student success.

• GS-11 : 1 year of specialized work experience equivalent to the GS-9 grade level in the Federal Service grade level or equivalent pay band in the Federal service (as described below);
• OR a Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher-level graduate education leading to such a degree;

OR LL.M., in a field related to this position.

Specialized experience includes at least 3 of the 5 following duties : 1.) Provide program leadership and direction in fire management training for a Fire Management Program.

Works with the regional and unit fire management officers to assist with training needs through the design and development of comprehensive fire management training curriculum, courses, and materials;

2.) Monitors and tracks the development of training programs to achieve workforce capability and capacity goals.; 3.) Coordinates the development of annual program of work and budget proposals to support regional training and workforce development programs.

coordinates budget development with other staff areas and coordinates the annual reporting of program accomplishments; 4.

expertise in all areas of administrative operations in different components of the organization.

SELECTIVE PLACEMENT FACTOR : This is a MANDATORY qualification prerequisite to qualify for this position. Applicant must have possessed the following qualifications to be considered eligible for this position :

Prior Wildland Firefighting Experience : This is an administrative position in an organization having a firefighting mission and is clearly in an established career path.

Prior firefighting experience, as gained by substantial service in a primary firefighter position or equivalent experience outside the Federal government is a MANDATORY PREREQUISITE.

Wildland firefighting experience is required to meet qualifications for secondary (administrative) covered positions. The Department of Interior defines wildland firefighting experience as : On-the-line wildland firefighting experience gained through containment, control, suppression, or use of wildland fire.

Wildland fire is defined as any non-structure fire that occurs in the wildland. Two distinct types of wildland fire have been defined and include wildfire and prescribed fires as follows : 1) Wildfires - unplanned ignitions or prescribed fires that are declared wildfires;

2) Prescribed Fires - Planned ignitions. This description includes only fireline experience on a Prescribed Fire; it does not include experience in the planning stages.

Prescribed fire experience must be supplemented by fire suppression experience in order to be creditable as previous wildland firefighting experience.

NOTE : Selective factors are knowledges, skills, abilities, or special qualifications that are in addition to the minimum requirements in a qualification standard but are determined to be essential to perform the duties and responsibilities of the position.

Applicants who do not meet the selective factors are ineligible for further consideration.

FIREFIGHTER RETIREMENT COVERAGE : This position is covered under the secondary / administrative firefighter special retirement provisions of 5 U.

S.C. 8336(c)(CSRS) and 5 U.S.C. 8412(d)(FERS) when it is filled by an incumbent who transfers directly from a primary or another secondary law enforcement or firefighting position with no break in service to this position.

Firefighter retirement coverage of the incumbent will depend upon his or her individual work history. You may meet the qualification requirements, but not be eligible for special retirement coverage.

If you are not eligible for special retirement coverage, you will be placed in the regular retirement system.

FERS TRANSITION REQUIREMENT : To be eligible for Secondary retirement coverage under FERS, an employee must : 1) transfer directly (without a break in service exceeding 3 days) from a primary position to a secondary position, AND 2) complete 3 years of service in a primary rigorous position including any such service during which no FERS deductions were withheld, AND 3) must be continuously employed in a secondary position(s) since moving from a primary rigorous position, except for any break in employment from a secondary position that began with involuntary separation (not for cause).

It is the responsibility of the applicant to ensure this office has enough information to determine your special retirement status to ensure you do not lose benefits (normally through submission of your work history or other documentation that demonstrates work history of approved covered positions).

You must let this office know if you are in a Primary coverage position.

All qualification requirements must be met by the closing date of this announcement.

Additional selections may be made from this announcement if identical vacancies occur within 90 days from the closing date .

Education

If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims.

Unless otherwise stated : (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course.

All materials must be submitted by the closing date of the announcement.

If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass / fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study.

Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education which shows the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.

S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit :