- You must be located in the Las Vegas area to apply; this position is currently ahybrid role (on-site 3 days a week; remote 2 days a week)**
Fox HQ is located in: Pasadena, CA
Position Summary:
Is providing white-glove customer service important to you?!
Do you want to work for a company where you can work hard & play hard?
Look no further...
At Fox Dealer (an Equal Opportunity Employer), a Dealer Support Repis responsible for maintaining customer (dealer) websites and providing exceptional customer service while being proactive and maintaining great client relationships.
Essential Duties and Responsibilities:
Proactively collect monthly dealership offers
Assign tasks to design, media, and/or development teams on a daily basis
Ensure all assigned tasks are completed efficiently and accurately
Troubleshoot inaccuracies or problems while monitoring client websites
Act as the main point of contact at Fox Dealer for client requests
Perform monthly QA of all assigned dealership sites
Qualifications:
Must possess organizational and communication skills, both written and oral
Strong ability to manage multiple tasks and priorities
Problem solver by nature
Must be detail oriented with the ability to meet deadlines
Highly motivated and a true team player
Self-starter who can take direction well
Strong sense of urgency
Education and/or Experience:
Ideally 2 years’ experience in a Support/Customer Service role handling multiple clients
1 years’ experience handling difficult customers
Some experience in a trouble-shooting capacity
College Degree Preferred But Not Required With Experience
Technical Skills:
Proficient in Google Suite
Aptitude for working within a CRM (Salesforce preferred)
HTML Experience a Plus, But Not Required
Adobe Photoshop experience also a plus
Salary Range: 50k-75k annually; however, this is an hourly position
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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