Decision Support Analyst jobs in Norfolk, VA

Job Title: Technical Support Analyst

Location: Norfolk, VA 23504 (100% Onsite from Day 1)

Duration : 6 Months Contract (with a possible extension)

Job Description:

Candidates Must Possess their own parking

Required Skills:

Experience using imaging software to image PCs, preferably KACE: Required 3 Years

Experience using ticketing systems, preferably TDX: Required 2 Years

Extensive experience with Microsoft Office: Required 2 Years

CompTIA A Certification: Required 1 Years

Ability to conduct research into a wide range of computing issues as required: Required 2 Years

Experience with Active Directory: Required 2 Years

Tech savvy with working knowledge of office automation products, databases and remote control: Required 1 Years

Ability to perform hands-on fixes at the desktop level, including installing and upgrading software: Required 2 Years

Ability to perform hands-on fixes at the desktop level, installing hardware, implementing file backups and config: Required 2 Years

Performing remote troubleshooting through diagnostic techniques and pertinent questions: Required 2 Years

Good understanding of computer systems, mobile devices, and other tech products: Required 2 Years

Customer-oriented and cool-tempered: Required 3 Years