Decision Support Specialist jobs in Elyria, OH

Job Summary:

Responsible for providing service support for John Deere SmartGrade, Topcon, and various types of machine control solutions. Will provide first level support for both internal and external users and work hand in hand with Murphy Tractor Precision Construction Specialist.

Duties/Responsibilities :

• Be recognized as a service provider and maintain expertise to support our customers.
• Install, Calibrate and Prepare machine control systems and verify operation prior to Customer and Dealer machine delivery.
• Ability to support, diagnose issues with machine control systems, and make repairs. Work in conjunction with the service technicians as needed.
• Communicate with technical support at Machine Control Suppliers to effectively solve issues from start to finish.

Training :

• Take all required John Deere SmartGrade, Topcon and applicable training.
• Learn the systems related to machine control. (SmartGrade, Topcon, Trimble and others)
• If needed, provide support training for Customers and Murphy Tractor & Equipment Staff.
• Willingness to learn and explore new technologies as they become relevant to the construction industry.

Physical Requirements:

• Capable of lifting and carrying heavy objects.
• Able to work on and around heavy equipment.
• May require work on construction sites.
• May be asked to travel with overnights.
• Able to work outside year-round in adverse conditions.

Experience Requirements:

• Some knowledge of grade control solutions and technology.
• Understanding of construction equipment and their applications that take place on construction job sites.
• Can troubleshoot Electrical, Hydraulic and Mechanical issues and can read machinery schematics a plus.
• Prior Mechanical experience, preferably heavy equipment a plus.
• Welding experience preferred

Murphy Tractor & Equipment Co. is an equal opportunity employer.