Deployment Coordinator jobs in Salem, OR

Job Title : IT Associate

Pay rate : -

GENERAL DESCRIPTION :

The IT Associate will be responsible for maintaining and supporting the end users and workstation environment at the McMinnville, OR facility.

The IT Associate will provide best in class customer service in carrying out their duties. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems.

The IT associate will help support a variety of IT processes and manufacturing applications, that are critical to day-to-day business operations.

ESSENTIAL JOB FUNCTIONS :

• Must be self-motivated and a self-starter.
• This role supports the resolution of critical situation technical problems.
• Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.
• ServiceNow experience required.
• This role is the link between business applications and users from a technical and process perspective.
• This role is responsible for direct interaction with internal customers.
• This role requires you to drive results and proactively identify and resolve problems.
• In this role you must understand the business impact of all IT decisions.
• Create and communicate decisions impacting the wider business, effectively managing customer expectations.
• Develops training materials to support process changes and new technology introductions.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Perform other duties as necessary.

QUALIFICATIONS : Education :

Education :

Bachelor?s degree

Experience :

• At least 1 year of experience in an information technology role or related discipline
• At least 1 year of experience in a support or service role, actively interacting with customers on a regular basis
• Microsoft Active Directory applications
• Business software applications, including Microsoft Office Suite
• IT Service Management ticketing tool such as ServiceNow, preferred
• Manufacturing environment, preferred

Certifications :

• ITIL Foundation, strongly preferred
• Microsoft Certified Professional, preferred
• Microsoft Certified Solutions Expert, preferred
• CompTIA A , preferred

Skills :

• Strong customer service orientation
• Proficiency in English language, including speaking, reading, and writing
• Ability to apply innovative thinking toward problem resolution
• Ability to handle sensitive information in a confidential manner
• Strong written and verbal communication
• Detail-oriented with excellent organizational and time management
• Ability to work in a fast-paced environment and manage multiple priorities
• Willingness to learn and take initiative
• Self-starter with the ability to work independently, collaboratively, and in a team environment

Physical Demands :

• Ability to work for extended periods of time while sitting or standing.
• Ability to use hands and fingers for extended periods of time.
• Ability to perform repetitive motions for extended periods of time.
• Ability to lift and move equipment up to 30 pounds.

Last updated : 2024-04-24