Desktop Specialist jobs in Lexington, KY

Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Technician for the Commonwealth of Kentucky’s Southern Field Services Branch. The selected candidate must be able to work onsite in Somerset, Kentucky.

JOB DESCRIPTION:

The Commonwealth Office of Technology, Southern Field Services Branch, is seeking a knowledgeable and customer-focused Desktop Support Technician to provide essential IT support in the Somerset area. This role involves assisting agency users with technical issues, both remotely and in person, requiring a strong blend of technical expertise and customer service skills.

Candidates must possess a valid driver’s license and be physically capable of lifting and transporting equipment or working in physically demanding conditions. Experience in desktop support, including installation, troubleshooting, and repair in a Windows environment, as well as basic network troubleshooting skills, is required.

KEY RESPONSIBILITIES:

• Support desktops, laptops, and other devices in a Windows environment through installation, configuration, troubleshooting, and repair.
• Address technical issues for agency users both in person and remotely, ensuring a professional and user-focused experience.
• Perform basic network troubleshooting, such as addressing connectivity issues and device configurations.
• Document technical issues and solutions in the ticketing system for tracking and reporting.
• Maintain hardware and software inventories.
• Adhere to IT policies and contribute to improving service delivery practices.

REQUIRED SKILLS:

• Proficiency in troubleshooting and repairing Windows-based systems.
• Basic knowledge of network troubleshooting and configuration.
• Strong interpersonal and communication skills, with a focus on customer service.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Physical capability to lift and transport equipment or work in challenging physical conditions.

QUALIFICATIONS:

• High school diploma or equivalent (technical certifications such as CompTIA A or Network preferred).
• Valid driver’s license.
• Prior experience in desktop support or a related IT support role.

PREFERRED SKILLS:

• Experience with operating system imaging and deployment.
• Familiarity with IT security tools and best practices.
• Proficiency in using remote support tools.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift

Work Location: In person