Desktop Support Analyst jobs in Eugene, OR

The Electronic Health Record (EHR) Site Specialist position supports assigned applications for clinical, administrative, and financial information systems, to include troubleshooting, maintenance, and problem resolution. The individual will be responsible for developing and documenting the internal procedures that will be used in conjunction with EHR applications. The EHR Analyst designs training plans and conducts training sessions for end-users and Information Systems staff. The EHR Analyst may lead or support the Project Management activities required to deliver business-oriented, valuable, and relevant solutions. On an ongoing basis, the EHR Analyst will review new vendor software releases and updates to help determine which features would best fit Coast Community Health Center’s needs. EPIC experience is required.

Superuser:

· Complete and maintain superuser training with EHR

· Provide context-aware and timely assistance to end-users with the EHR.

· Create, standardize, and update EHR Templates.

· Assist in data extraction from EHR Systems.

· Work with EHR vendors to fix system and reporting issues related to data capture and reporting.

Training:

Demonstrate outstanding interpersonal communications skills and adult teaching techniques.

• Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go-live support according to established processes.

• Provide competency/efficiency training for existing users.

• Support upgrade training in collaboration with OCHIN and Member organization.

• Coordinate with clinic leadership and physician champions for learning sessions (or established staff or provider meetings) as forums for interest-raising, problem-solving, or training topics, and provide expertise and any handouts to support the event.

• Collaborate and coordinate with OCHIN and any Member support teams, including Help Desk, to translate learnings and experiences into documentation, training aides, newsletters, or other materials appropriate for your clinic.

Implementation:

· Assist with EHR projects as needed to improve user efficiency and workflows, maintain compliance with quality and incentive programs, and to drive quality improvement.

· Assist with Federal and State compliance reporting as needed:

o Federal: HRSA, UDS, CMS, FTCA, NHSC

o State: PCPCH, OHA, CCO

· Create patient registries, dashboard reports using EHR data tools and sources.

· Monitor data to ensure patient registries are accurate and current.

· Prepare reporting by gathering organizing data, information, and documents.

Maintenance:

· On an ongoing basis, will review new vendor software releases and updates, coordinate, and schedule software updates/changes with end-users and IT team members.

· Reviews release and communicates with the vendor before users are permitted to access the new release. Understands regulatory requirements in relation to system updates, changes, and daily function.

• Attend monthly OCHIN EHR Support Analyst meetings with peers for best practices, information sharing to and from OCHIN PM/EMR/IT resources, continuous training, and sharpening of support skills.

• Attend other workgroups as appropriate – Billing, Reporting, Operations Council.

• Attend annual OCHIN Learning Forum.

SUPPORTING JOB RESPONSIBILITIES:

· Attend meetings, team huddles, and assigned trainings.

· In a timely manner address correspondence, which includes but is not limited to Outlook, EHR encounters, in-office correspondence.

· Utilize resources to remain informed of organizational communication.

· Comply with all policies, procedures, guidelines, and workflows.

· Perform safe work practices to protect the health and safety of employees and patients per OSHA regulation.

· Protect individually identifiable health information per HIPAA regulation.

· Proper and timely documentation in EMR.

· Complete all required compliance training within the established timeline.

· Utilize the incident reporting system as needed.

· Other duties as assigned.

Job Types: Full-time, Part-time

Pay: $20.00 - $28.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• EPIC: 2 years (Required)
• EHR Training: 2 years (Required)

Ability to Relocate:

• Bandon, OR 97411: Relocate before starting work (Required)

Work Location: In person