Desktop Support jobs in Charleston, SC

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Desktop Support Technician
  • Leidos
  • Goose Creek, SC FULL_TIME
  • Description

    NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

    At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

    Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Charleston, SC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

    Primary Responsibilities

    • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
    • Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
    • Assist other technicians in resolving complex issues
    • Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
    • Assist other teams to troubleshoot and resolve local and networked MFDs/printers

    Basic Qualifications

    • US Citizen
    • DoD Secret Clearance
    • HS diploma with 4 years of prior relevant experience
    • Valid DoD 8570 IAT Level II: Security or higher Certification
    • Must demonstrated expertise in IT Enterprise Operations
    • Experience with Microsoft Windows OS, version 10
    • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
    • Basic network troubleshooting skills
    • Excellent customer service skills
    • Excellent oral and written communication skills
    • Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
    • Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
    • Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
    • Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
    • Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

    Preferred Qualifications

    • Organized and detail-oriented
    • Strong leadership skills
    • Self-motivated/ self-directing
    • Strong collaboration, prioritization, and adaptability skills required. Relationship building
    • Ability to manage and prioritize own work, and that of their team
    • Independent decision making
    • Analytical thinking; thinking out of the box
    • Ability to effectively communicate with all organizational levels (SME to Senior Management)
    • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

    Pay: $57,500.00

    Original Posting Date

    2024-05-20

    While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

    Pay Range

    Pay Range -

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
  • Just Posted
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IT Technician (Desktop Support)
  • Softworld, a Kelly Company
  • Charleston, SC CONTRACTOR
  • Job Title: Part Time Onsite IT TechnicianJob Location: North Charleston, SC 29405Onsite Requirements: Desktop Support experience Experience with Active Directory and imaging computers. Ticketing syste...
  • 5 Days Ago
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IT Technician (Desktop Support)
  • Softworld, Inc.
  • Charleston, SC FULL_TIME
  • Job DetailsJob Title: Part Time Onsite IT TechnicianJob Location: North Charleston, SC 29405Onsite Requirements: Desktop Support experience Experience with Active Directory and imaging computers. Tick...
  • 5 Days Ago
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Desktop Support - (2nd/3rd/Weekend Shift)
  • A3 Staffing Solutions
  • Charleston, SC FULL_TIME
  • Desktop Support Technician• 8-5 Monday-Friday, no on call• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.• Maintains, analyzes, t...
  • 24 Days Ago
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Desktop Support Specialist
  • Power3 Solutions and Partnering Companies
  • Charleston, SC FULL_TIME
  • Power3 Solutions is hiring a Desktop Support Specialist to join our team in Charleston, SC! This position offers a hybrid schedule – 1 day telework, 4 days on-site. Job tasks will include, but are not...
  • 2 Months Ago
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Desktop Support Technician with Security Clearance
  • ClearanceJobs
  • Goose Creek, SC FULL_TIME
  • R-00135954 Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core back...
  • Just Posted
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0 Desktop Support jobs found in Charleston, SC area

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IT Technician (Desktop Support)
  • Softworld, a Kelly Company
  • North Charleston, SC
  • Job Title: Part Time Onsite IT Technician Job Location: North Charleston, SC 29405 Onsite Requirements: Desktop Support ...
  • 6/5/2024 12:00:00 AM
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IT Support Specialist
  • Rmcweb
  • Charleston, SC
  • ** Position Description** **IT Support Specialist** Location **Charleston, SC** Requisition # **1498** Division **Inform...
  • 6/5/2024 12:00:00 AM
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Customer Support Associate (Work From Home)>
  • Fanatics
  • Moncks Corner, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $25 per hour / EST hours - As a Customer Support Associate you'll...
  • 6/5/2024 12:00:00 AM
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FT Customer Support Associate - Work From Home>
  • nok
  • Charleston, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Suppo...
  • 6/5/2024 12:00:00 AM
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Sportsbook Customer Support Associate (Work From Home)>
  • Underdog Fantasy
  • Mount Pleasant, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $20-hr / Unlimited PTO / Health, dental & vision / 401k match / H...
  • 6/5/2024 12:00:00 AM
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FT Customer Support Associate - Work From Home>
  • Blueprint Health
  • Mount Pleasant, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Salary / Medical & Dental / PTO / Technology Allowanc...
  • 6/3/2024 12:00:00 AM
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FT Customer Support Associate - Work From Home>
  • Blueprint Health
  • North Charleston, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Salary / Medical & Dental / PTO / Technology Allowanc...
  • 6/3/2024 12:00:00 AM
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N
FT Customer Support Associate - Work From Home>
  • nok
  • North Charleston, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Suppo...
  • 6/3/2024 12:00:00 AM
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About Charleston, South Carolina

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Desktop Support jobs
$50,729 to $63,368
Charleston, South Carolina area prices
were up 1.5% from a year ago
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What does a Desktop Support do?

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Respond to all customer trouble requests and problem calls received by telephone, email, or generated by the Remedy ticketing system within the C4IM timelines.
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Desktop Support in Bethlehem, PA
Update Close tickets Provide 1st and 2nd level Network Support Asset Management User support phone systems, mobile devices, etc Desktop Support, Help Desk, Technician.
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Desktop Support in Irvine, CA
Manage and administer desktop assets in inventory tracking software.
April 05, 2023