Desktop Support jobs in Charleston, WV

Our client is currently seeking Desktop support

The Deskside Tech - is a level 2 position that performs tasks related to repairing various technology-based products typically associated with an end-user computing environment. Must have at least 5 years of desktop tech experience and good Active Directory knowledge.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs, and other employees at the client site
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install / Move / Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs