Desktop Support jobs in Lawrence, MA

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Opportunity:

Virtual Service Operations is searching for IT Support Technicians to temporarily join our team and help us support one of our great clients in Andover, Massachusetts. As the IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers. You will also provide technical assistance to end-users, helping them navigate common issues and ensuring their technology needs are met. This role will focus primarily on users returning to the office from working remotely as well as users moving locations within the site.

A successful IT Support Technician provides excellent technical support with a cheerful and professional attitude.

In this role you will be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

• Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

• Certified Dell Technician
• Expertise in Inventory Control

• Must be within driving distance of Andover, Massachusetts and willing to work onsite
• Must be willing to join our team on a temporary basis
• Must be willing to travel for work
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers