Desktop Support jobs in New Orleans, LA

Job Title: Network Technician/Desktop Support

Location: Galliano, LA (Day 1 Onsite)

Job responsibilities:

• Handle incidents and Service requests

• Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.

• Conduct walkthroughs, Floor sweeping and physical verification of connectivity

• Provide support for installation, maintenance, and repair of

• VSAT

• Radio Systems

• WiFi and BLE Systems

• Cellular based systems

• Fiber Optic & Copper Cable

• IIoT, including IpWAN

• Specialty telecom systems such as CCTV, Intercom, Fire/Intruder alarm-

• Provide network troubleshooting including

• Console into network devices, including routers, switches, gateways, radios, …

• Identify a switch port location

• Identify WAP connectivity status

• Basic Copper Cable troubleshooting

• Basic Fiber Optic Troubleshooting

• Install, remove, or swap equipment

• Restarting / rebooting equipment

• Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices

• Perform MACD (move, add, change, delete) activities

• Effectively manage work queue in ticketing system

• Attending Safety training and report incidents

• Update knowledge base regularly

• Escort third party vendors wherever contractor is supplying support

• Adhere to Company change management and BCP/DR Procedures

• Provide daily report of activities

Mandatory:

• Overall 5 years of relevant experience

• Worked in Enterprise Environment with Service Level Agreement

• Strong analytical and problem-solving skills

• Willing to travel within US on need basis

• Willing to travel and stay in Offshore Platforms in sea for 14 days on and 14 days off basis

• Willing to work in 24x7 shift schedule

• Must be willing to learn quickly, adapt, and work in a fast-paced environment

• Excellent communication and conversation skills (Verbal and Written)

• Ability to cover ground by walking and to stand in most part of the working hours

• Ability to lift up to 50lbs

• Ability to drive 4x4 trucks and snowmobiles in fields/rigs to cover operational support

- Ability to analyze customer needs and recommend solutions
- Experience in outbound calling or sales is advantageous
- Multilingual capabilities are beneficial for diverse customer interactions

Join our team as a Support Specialist and contribute to our commitment to delivering outstanding service to our clients.

Job Type: Contract

Pay: $16.00 - $17.00 per hour

Expected hours: 8 per week

Schedule:

• 8 hour shift

Experience:

• LAN: 7 years (Preferred)
• Lift: 7 years (Preferred)
• Windows: 7 years (Preferred)

Ability to Commute:

• Galliano, LA 70354 (Required)

Ability to Relocate:

• Galliano, LA 70354: Relocate before starting work (Required)

Work Location: In person