ONSITE DESKSIDE TECHNICIAN
1.) To provide support for on call escalations and doing root cause analysis of given issue
3.) To adhere to quality standards, regulatory requirements and company policies
4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Last updated : 2024-05-23
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