Desktop Support Specialist jobs in Pocatello, ID

Overview

Edgewater Federal Soutions, Inc is seeking a Desktop Support Deployment Engineer to join their team in Pocatello, ID.  This role is responsible for Windows desktop design, testing, security lockdown implementation, integration with standard software packages, integration with automated patching and deployment technologies, documentation, and training to include automating application and configuration deployments and updates. You will also be responsible for design, deployment, testing, certification, patching, addressing interoperability issues, not only of the base operating system, but for all support libraries, components, and application dependencies.  This role does require a current Top Secret Clearance.

Responsibilities

• Create, configure, test, document and deploy Windows desktop systems in both physical and virtual environments.
• Engineer, deploy and O&M the Microsoft operating system baseline image for Windows 10 or later for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations. Incremental baseline releases are due quarterly, NLT the 15th of each month (January, April, July, and October).
• Provide engineering and deployment and O&M services for a broad range of current and future Microsoft applications and technologies, or other third-party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to Microsoft End Point Configuration Manager (MECM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products
• Be able to create DVD images for deployment as well as use automated deployment methods such as Microsoft Endpoint Manager, System Center Configuration Manager, BigFix, etc.
• Test patches and update documentation for software updates or changes as required.
• Proactively ensure systems are secured and meet operational requirements.
• Develop and maintain automated processes for software and firmware updates.
• Serve as a subject matter expert for top tier desktop problem resolution.
• Integrate hardware and firmware drivers.
• Test and document new desktop platforms and peripherals.
• Design, implement, and administer IT support of the Windows desktop and virtual infrastructure.
• Serve as the subject matter expert for all Windows desktop environments.
• Create and maintain bare-metal and virtual machines with the appropriate distribution of Windows and network configuration, using tools that include Windows Deployment Services, Microsoft Endpoint Manager, System Center Configuration Manager, Resource Kits, and BigFix.
• Provision/configure all required software onto desktops both virtual and physical.
• Evaluate, improve, and maintain the information security throughout the Windows infrastructure by testing and validating baseline changes to include regression testing and update testing both hardware and software releases.
• Monitor and correct server issues and create recovery processes for failures and performance bottlenecks.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Use automated tools to deploy third party packages.
• Participate in the design of information and operational support systems.
• Provide 3rd and 4th level of Windows desktop both virtual and physical support.
• Liaise with vendors and other IT personnel for problem resolution.
• Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts monthly.
• Integrate systems with Windows as it applies to authentication and core services dependencies such single sign-on and Active Directory. Engineer and implement solutions for multi factor authentication with FBI standardized software and hardware.
• Document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.
• Transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.

Qualifications

• Five years of experience in managing modern desktops required.
• A bachelor’s degree is preferred.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD.  The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024. 

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. 

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