Digital Business Analyst jobs in the United States

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Global Client Success - Business Analyst
  • Business Analyst - Equus Software
  • Plano, TX FULL_TIME
  • About Us:

    Our company is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.

    Position Overview:

    In the heart of our Global Client Success (GCS) team, the role of the Global Client Success Business Analyst is pivotal. Charged with nurturing an environment of innovation and problem-solving, this role is key to amplifying client satisfaction and loyalty across the globe. Reporting to the Global Client Success Manager, you will play an instrumental part in ensuring our clients’ smooth transition during onboarding, ongoing satisfaction, and engagement, as well as driving growth through strategic utilization of our products and services. From technical configurations and troubleshooting to system upgrade testing and keeping pace with the latest application trends, your work will be central to upholding the exceptional service standards our global clients depend on.

     

    Key Responsibilities:

    • Innovative Problem-Solving: Address technical challenges with inventive solutions, collaborating with team members for added support when necessary.
    • Technical Expertise: Oversee configurations, troubleshooting, and issue replication to ensure uninterrupted operations for our clients.
    • Proactive System Management: Participate in system upgrades and testing to ensure compatibility and smooth functionality for all users.
    • Knowledge Leadership: Remain informed about the latest application updates and industry standards to advise on and implement effective strategies.
    • Effective Communication: Skilfully manage client technical information, contribute to webinars, and maintain clear, impactful communication across all levels.
    • Quality Assurance: Convert technical documents into test plans and cases for comprehensive QA testing and reporting.
    • Relationship Building: Develop robust relationships with clients and internal teams, fostering a supportive and collaborative environment.
    • Continuous Learning: Delve into the specifics of the global mobility and software industries to improve daily contributions and insights.
    • Client Support: When required, engage in quarterly live chat rotations to deliver exceptional online assistance to our clients.

     

    Core Competencies:

    • Task Prioritization: Efficiently organize daily tasks to ensure timely completion.
    • Technical Proficiency: Conduct detailed requirement analysis, system configuration, testing, and resolve issues to uphold operational standards.
    • Analytical Thinking: Offer innovative solutions to complex problems through strong analytical and conceptual skills.
    • Communication Excellence: Demonstrate exceptional verbal and written communication abilities, ensuring clarity and effective interaction at all organizational levels.
    • Client Understanding: Quickly comprehend client needs and technical requirements to provide customized support.
    • Time Management: Excel at managing multiple tasks and deadlines with superior organizational skills.
    • Detail Orientation: Display meticulous attention to detail and analytical acumen for thorough problem-solving.
    • Collaborative Spirit: Embody a positive attitude and teamwork ethos to achieve collective objectives and nurture a supportive environment.

     

    Qualifications and Education Requirements:

    ·         Bachelor’s degree in computer science or a related field from an accredited institution.

    ·         Preferred experience in software development and/or web technology.

    ·         Basic to working knowledge of SQL writing and SQL Server Management Studio.

    ·         Proficiency with multiple software and system-based applications, including Microsoft Office.

    ·         Familiarity with Atlassian products (Confluence, Jira), Slack, Kantata, 15five, and KnowBe4 training tool is advantageous.

    This role offers a unique opportunity to drive success for our clients and contribute to our company's growth and success in the global mobility industry. If you are a strategic thinking deliverer with a passion for client success and leadership, we invite you to apply for this exciting role.

    WHY YOU WANT TO WORK HERE

    • Flexible Health Benefits, Holiday, PTO (25 days), Sick, Retirement Matching 401(k), Maternity/Paternity, Volunteer Day, Referral Program
    • Permanent Role – You will not start over when moving projects. We only hire passionate people who are looking for a long-term opportunity with a growing company.
    • Learn best practices and become a SME with our technology.
    • Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits.
    • Great people. We only hire the best which means you're working with the best!
    • Software is our business! We’ve been developing software for 20 years, and we’re growing fast. You’ll be a part of a team that develops software quickly and effectively.

    **No sponsorships available

  • 1 Month Ago

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Business Analyst
  • Randstad Digital
  • Prairie, MN FULL_TIME
  • Job Detailsjob summary:Required:4 years of experience of performing data analysis and reporting development4 years of experience with writing SQL queries and stored procedures with relational database...
  • 1 Day Ago

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Business Analyst
  • Randstad Digital
  • Carolina, NC FULL_TIME
  • Job Detailsjob summary:The RoleAs a Senior Business Analyst, you will join a team of passionate Health & Welfare professionals committed to crafting business requirements that are crucial to our abili...
  • 4 Days Ago

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Business Analyst
  • Randstad Digital
  • San Francisco, CA FULL_TIME
  • Job Detailsjob summary:The Business Analyst is responsible for bridging the gap between IT and the business to improve efficiency of systems and processes by assessing processes and systems utilizatio...
  • 14 Days Ago

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Business Analyst
  • Randstad Digital
  • Jersey, NJ FULL_TIME
  • Job Detailsjob summary:Education Bachelor's degree in Business (or Management), Computer Science, or related discipline, or equivalent work experience is requiredKnowledge, Skills and Experience4 year...
  • 16 Days Ago

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Business Systems Analyst
  • Randstad Digital
  • Jersey, NJ FULL_TIME
  • Job Detailsjob summary:Qualifications3 years of relevant work experienceHigh Proficiency with SQL, XML, JSONBonus if familiarity with ACORD XML StandardsExperience with testing APIs and webservicesCom...
  • 10 Days Ago

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Cyber Security Technical Analyst - TS/SCI w/Polygraph Required
  • General Dynamics Information Technology
  • Herndon, VA
  • Own your career as a Cyber SecurityTechnical Analyst at GDIT. Here, you'll have the opportunity to build strong lines of...
  • 4/15/2024 12:00:00 AM

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Space Predictive M&S Analyst IV
  • Systems Planning and Analysis, Inc.
  • Chantilly, VA
  • Overview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national securi...
  • 4/14/2024 12:00:00 AM

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Software Developer, TS/SCI with Polygraph required
  • General Dynamics Information Technology
  • Herndon, VA
  • Own the opportunity as a Software Developer and help ensure the mission is never interrupted. At GDIT, we deliver clarit...
  • 4/14/2024 12:00:00 AM

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Data Analyst Advisor, TS/SCI wtih Polygraph required
  • General Dynamics Information Technology
  • Herndon, VA
  • Data Analyst Advisor Deliver insights to help our clients turn data into action as a Data Analyst Advisor at GDIT. Your ...
  • 4/13/2024 12:00:00 AM

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Digital Business Analyst/ Technical Writer
  • Interactive Strategies
  • Washington, DC
  • If you are a detail-oriented, creative problem-solver who loves to deliver on the promise of digital to improve lives, t...
  • 4/12/2024 12:00:00 AM

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Junior Project Manager
  • Leidos
  • Ashburn, VA
  • Description Leidos Digital Modernization Sector is seeking a Junior Project Manager, who will support The Department of ...
  • 4/12/2024 12:00:00 AM

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Tier 1 AS&W Analyst
  • Leidos
  • Ashburn, VA
  • Description Job Description: The Department of Homeland Security (DHS), Customs and Border Protection (CBP) Security Ope...
  • 4/4/2024 12:00:00 AM

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Incident Response Deputy Team Lead
  • Leidos
  • Ashburn, VA
  • Description The Leidos Digital Modernization Team is seeking a Incident Response Deputy Team Lead The U.S. Department of...
  • 3/13/2024 12:00:00 AM

Income Estimation for Digital Business Analyst jobs
$71,491 to $144,297

Career Path for Digital Business Analyst