Digital Marketing Strategist jobs in Rockford, IL

Who we are:

American Marketing & Publishing, LLC has provided trusted and effective local advertising solutions to family-owned businesses for 27 years. Today we are one of the fastest growing fully integrated digital advertising companies in the U.S. We’re looking for a talented and hardworking Digital Onboarding Specialist, eager to learn and tackle new challenges, in a growing, dynamic and innovative environment.

We’ve been helping family owned businesses advertise intelligently and inexpensively in their communities since 1997. Our mission is to ensure our clients win the call when consumers have a need and begin to search, and we’ve become the trusted, go-to partner to our longstanding advertising clients when it comes to their online visibility and marketing needs. We help tens of thousands of businesses manage their online business listings, company profiles, imagery, website, social postings, and reviews. We own the CloseBy® Text Marketing Platform and we are the largest Google Street View Trusted agency in North America. In sum, we provide the best people in the community – hard working small business owners – with the best local advertising solutions in the industry.

Why Join Us:

· Fun, team based collaborative culture

· Career training and development programs

· Growing team with leadership opportunities

· Competitive wages with opportunity for early career growth

· Comprehensive Benefits Package

- Paid Holidays

- Paid Time Off (PTO)

- Volunteer Paid Time Off

- Health Insurance - Blue Cross Blue Shield

- Dental Insurance - Delta Dental

- Vision insurance - VSP

- 401(k) - Fidelity

- Referral Program

Job Summary: To successfully onboard all Digital Customers through the Warm Transfer Process by taking inbound calls from sales reps after new digital sales have been made. Provide exceptional support and initial service to customers through the initial set up call of Digital Products including, OPTIMA™, Social and CloseBy® Text Marketing.

Principle Duties and Responsibilities include but are not limited to:

- Provide onboarding for all new OPTIMA™ and Social customers.

- Take inbound calls from sales reps and pull paperwork from a shared inbox after a sale is made.

- Conduct the initial OPTIMA™ onboarding call with customers in order to get their program off to an immediate and successful start.

- Register new OPTIMA™ customers into our customer management system, SugarCRM.

- Utilize GoDaddy to purchase and point domains for OPTIMA™ customers.

- Make outbound calls to customers as needed to both complete the warm transfer process and ensure receive quality content for all digital sales.

- Warm transfer new CloseBy® Text Marketing sales.

- Assist with administrative duties to support and fulfill digital customers.

- Provide continuous, constructive feedback to develop better processes and systems.

- Any and all other duties as assigned.

Educational Requirements:

- College degree preferred, but not required. High School diploma or equivalent work experience required.

Other Requirements:

- Strong ability to work independently while keeping your manager informed.

- High energy, helpful and enthusiastic personality.

- Quick thinking with the ability to multi-task and handle a high volume of inbound calls.

- Able to maintain strong communication within a team environment.

- Ability to perform administrative tasks.

- Capable of functioning in a fast-paced, always evolving work environment.

- Excellent verbal and written communication skills.

- Highly organized with excellent follow-up capabilities.

- Bi-lingual is a plus, but not required.

Functional Demands:

- Ability to sit for extended periods of time performing computer work

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Ability to Commute:

• DeKalb, IL 60115 (Required)

Ability to Relocate:

• DeKalb, IL 60115: Relocate before starting work (Required)

Work Location: Hybrid remote in DeKalb, IL 60115