Digital Production Manager jobs in Temecula, CA

This company is seeking an IT Operations Manager who will be responsible for leading the day-to-day technical operations and maintenance of a diverse portfolio of complex software, warehouse, and ecommerce applications including but not limited to sales channel EDI connection, e-comm platform, Logistics WMS and TMS, CRM and other ERP functionalities, etc.

Duties and Responsibilities

• Provide technical leadership to the IT Operations team that provides system operations, change management, configuration management, user support and training. This team includes application, systems, and outsourcing engineers who manage and maintain the high availability of a portfolio of applications.

• Oversees all technical resources and projects, analyze briefs, write progress reports, identify risks, etc.; help advance the development resource and establish strong cross-functional collaboration.

• Liaising with both internal and external engineering resources, management, and clients to ensure projects are completed to standard; coordinate team efforts to resolve service interruptions and other operational issues.

• Lead troubleshooting, recovery, and root cause analysis efforts. Coordinate with various stakeholders as well as outsourcing engineers for advanced troubleshooting support.

• Communicate service interruptions and change activity to stakeholders including internal and client management as well as other affected teams.

• Apply Agile, Kanban, and Scrum techniques to implement Operations tasks, and optimize resource assignments and efforts as priorities change across competing workstreams.

• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements; proactively identify and coordinate change activity involving Operations, software development, and both internal and external stakeholder teams.

• Develop and refine standard operating procedures for application support and maintenance.

• Collect and report operational metrics including service level agreement compliance.

• Coordinate with application leads to deliver maintenance software releases.

• Maintain a hardware and software license inventory.

• Work closely with the Executive Leadership and the Finance Department to project development schedule, budget, resource plan, and deliverables compliance.

• Identify and present best practice recommendations to improve Operations, including automation.

• Motivating staff and creating a space where they can ask questions and voice their concerns; being transparent with the team about challenges, failures, and successes.

• NetSuite Oracle and Shopify experience required

• The technical lead will work with the project manager and BSA to maintain highly available systems, implement process automation, optimize Operations

• Experience level: Manager
• Minimum 10 years of experience
• Education: Bachelors (required)