Director of Customer Insights jobs in the United States

Director of Customer Insights develops and directs the customer/consumer insights strategy based on business goals. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies used to measure customer perceptions and satisfaction. Interprets research findings into actionable insights. Additionally, Director of Customer Insights provides analysis and guidance on addressing business issues and developing new products and services. Requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2021 Salary.com)

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Research & Insights (Senior, Lead, Principal)
  • Salesforce.com, Inc.
  • Seattle, WA
  • ... customers and millions of users. Your insights will matter - at scale. As a Senior, Lead, or ... Direct experience (or experience partnering with teams) on product launches, or early stage ...
  • 3 hours ago

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Director of Analytics-Customer Communication & Optimization
  • ZenDesk
  • San Francisco, CA
  • As such we are seeking a Director of Analytics to develop and execute a plan to optimize customer ... See opportunities to improve our customer interactions through data, insights and partnering with ...
  • yesterday

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Director of User Research
  • Highspot
  • Seattle, WA
  • About Highspot Highspot helps sales teams improve customer conversations and achieve their revenue ... Using Highspot, marketing leaders have deep insights and analytics into the performance and ...
  • yesterday

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People Analytics and Insights Director
  • PwC
  • Seattle, WA
  • ... customer satisfaction to find ways organisations can optimise Human Resources and establish ... It gives us a single set of expectations across our lines, geographies and career paths, and ...
  • 5 days ago

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Director of Growth and Performance Marketing
  • Human Interest
  • San Francisco, CA
  • ... budgets to achieve ambitious customer acquisition, retention, and ROI goals. This team is ... Leverage quantitative skills to interpret data and gain insights, and then translate these insights ...
  • 5 days ago

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Director of Customer Experience
  • Shift Technologies, Inc.
  • Portland, OR
  • Lead the customer portion of our Weekly Business Review (WBR) * Own our community engagement ... insights to key stakeholders. * Exceptional people leader. * Excellent written and verbal ...
  • 5 days ago

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Director of Customer Success - Health & K-12 Education
  • Hazel Health
  • San Francisco, CA
  • As our Customer Success Director, your primary responsibility will be to lead all aspects of our ... Present strategy, insights, achievements to senior leaders in a compelling manner * Build a ...
  • 6 days ago

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Director of Health Services (RN)
  • Avamere
  • Lake Oswego, OR
  • Director of Health Services (RN) Type: Part-Time (3-4 Days/Wk) Shift: Day Shift Location: The ... Insight ' s 2020 Customer Experience Award , and their Best of Senior Living A ward by ...
  • 6 days ago

Income Estimation for Director of Customer Insights jobs
$195,984 to $289,957