Director Of Customer Support jobs in Ashton, ID

Orphanage Support Services Organization (OSSO) is hiring a full-time Volunteer Recruitment Director to recruit volunteers and volunteer directors to serve in Ecuadorian orphanages. Join our team and become part of an organization that has changed the lives of thousands of children and volunteers for 25 years.

The mission of OSSO is to change lives through daily love and support to the world’s most vulnerable children. OSSO volunteers do everything possible to help children living in orphanages and similar institutions to feel God’s love and reach their full potential.

OSSO is a Utah-based nonprofit charitable organization founded by Rex Head, MD, in 1999 and is aligned with the principles, teachings, and values of the Church of Jesus Christ of Latter-day Saints. We currently provide year-round support to ten orphanages in Ecuador with volunteers, goods, and monetary donations.

Since our founding 25 years ago, we have helped support 30 different orphanages. We have sent over 5,000 volunteers internationally to give nearly 1.5 million hours of face-to-face service in orphanages and millions of dollars in financial support. Most of our support has been to orphanages in Ecuador and Thailand, but we have also supported orphanages in China, Uganda, Vietnam, Peru, and Mexico.

The incumbent of the Volunteer Recruitment Director position oversees all of the day-to-day volunteer recruitment efforts. The specific job responsibilities are outlined below.

Job Responsibilities

(50%) Volunteer Recruitment. Oversee OSSO’s volunteer recruitment events and efforts, application and acceptance processes, and travel and service preparation training.

• Organize, schedule, and present at recruitment awareness events at colleges and universities, corporations, family foundations, and other organizations (20 online and onsite events per year).
• Create a budget for all events, organize staff to support as needed.
• Organize and oversee our advertising spend on various channels (Deseret News, LDSLiving, etc.) for recruitment purposes.
• Create and manage a robust recruitment pipeline of interested volunteer applicants.
• Coordinate plan for interested volunteers to get the info they need when they need it.
• Supervise the vetting and approval processes of volunteer applicants.
• Develop, implement, and maintain a robust onboarding training experience for approved volunteers prior to travel.
• Coordinate travel arrangement processes for approved volunteers.

(30%) Volunteer Director Recruitment. Oversee OSSO’s volunteer director recruitment events, application and acceptance processes, and travel and service preparation training.

• Plan, promote, and present at volunteer director recruitment events (4 to 8 online and onsite events per year).
• Create a budget for all events, organize staff to support as needed.
• Determine areas to target, identify event hosts, logistical arrangements. etc.
• Coordinate attendee selection, invitations, and event presentations.
• Train approved volunteer directors remotely (some onsight training in Ecuador might be necessary two to three times a year.)

(20%) Administrative Responsibilities.

• Remotely supervise volunteer recruitment specialists.
• Create and maintain a volunteer alumni database to utilize for additional recruitment opportunities over time.
• Conduct other administrative duties as needed.

This is not an exhaustive list of all of the responsibilities of this position. Other related responsibilities may be required as needed and more hands-on orphanage support responsibilities may increase as our recruitment efforts produce long term recurring sustainable growth.

Job Requirements

• English and Spanish speaking proficiency
• Experience with international travel and volunteering
• Able to travel internationally 2-5 times a year
• Ability to obtain a passport
• Experience managing a team of up to 5 people
• Experience managing teams remotely is preferred but not required
• Familiar with and able to work with people of other cultures to accomplish goals
• Familiarity with Google Drive applications (Google Meets, Google Sheets, Google Docs, Google Slides) a plus but not required
• Familiarity with Quickbooks Online, a plus but not required
• Ability to prioritize, multi-task, and respond to a high volume of ongoing requests in a timely fashion
• Team player with the ability to work with all levels and departments within OSSO
• Ability to achieve results with minimal direct supervision
• Able to work legally in the US
• Able to pass a background check (to work in orphanages)

Compensation

Full-time: 40 to 45 hours per week

Pay: up to $60,000 per year (salaried)

Bonus eligibility may apply for reaching recruitment quotas.

Paid holidays (12) & vacation days (10)

Orphanage Support Services Organization (OSSO) is both an equal opportunity employer and a faith-based religious organization. OSSO strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of a person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded OSSO as a faith-based employer. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) OSSO has the right to, and does, hire only candidates who agree with OSSO's Statement of Faith.

In addition, physical and mental limitations will not be a factor in the application of OSSO's employment policies or employee practices, except for those situations in which occupational requirements make consideration of such factors necessary. OSSO is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedure. If you need assistance or accommodation due to a disability, you may contact us at info@orphanagesupport.org.

Orphanage Support Services Organization (OSSO) is an independent 501(c)3 nonprofit organization aligned with the principles, vision, and values of The Church of Jesus Christ of Latter-Day Saints. OSSO is not sponsored or endorsed by The Church of Jesus Christ of Latter-Day Saints or any of its affiliates.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• How much Spanish language ability do you have? (beginner, intermediate, advanced, fluent)?
• What interests you about this job?

License/Certification:

• Passport (Preferred)

Ability to Commute:

• Rexburg, ID (Required)

Ability to Relocate:

• Rexburg, ID: Relocate before starting work (Required)

Work Location: In person